Operation Manager
Position Summary Expectations - Duties, Responsibilities
Report to: GM
Working hour: Full-Time 08:00 AM - 05:00 PM Monday - Saturday (Lunch Break 12:00 PM - 1:00 PM)
Benefits:
- Yearly bonus based on KPI.
- Forte Insurance.
- Professional development opportunities.
- Positive and collaborative work environment.
- Operations Planning and Management:
- Develop and implement operational plans that align with the company’s strategic goals.
- Manage daily retail operations, ensuring the store and online platform run smoothly.
- Monitor inventory levels, place orders as needed, and oversee stock control to prevent shortages or overstocking.
- Ensure timely and efficient order fulfillment, from customer purchase to final delivery.
- Coordinate logistics, including supplier management and transportation planning.
- Team Leadership and Development:
- Lead, manage, and support all operations staff, including sales representatives, customer service personnel, and warehouse teams.
- Conduct regular performance evaluations, provide constructive feedback, and design improvement plans.
- Organize ongoing training sessions to enhance the team’s skills and knowledge.
- Foster a positive and collaborative work environment, ensuring clear communication across departments.
- Sales and Customer Experience Optimization:
- Collaborate with sales and marketing teams to plan and execute promotions, discounts, and events.
- Analyze customer feedback and implement strategies to improve the overall customer experience.
- Oversee customer service operations, ensuring prompt resolution of issues and high satisfaction levels.
- Drive initiatives that enhance customer loyalty and retention.
- Process Improvement and Technology Integration:
- Continuously evaluate operational processes, identify bottlenecks, and implement process improvements.
- Integrate new technologies and tools that enhance operational efficiency and accuracy.
- Implement and maintain operational systems for inventory management, order processing, and reporting.
- Ensure compliance with health, safety, and operational standards.
- Strategic Planning and Growth Initiatives:
- Participate in the development of long-term business strategies and operational goals.
- Explore new business opportunities, such as partnerships, additional sales channels, and product offerings.
- Lead initiatives aimed at scaling operations, such as expanding to new locations or enhancing digital sales.
- Monitor market trends and competitor activities to keep the business competitive.
- Reporting and Communication:
- Prepare and present weekly, monthly, and quarterly reports on operational performance, including sales metrics, inventory levels, and team productivity.
- Collaborate with different departments to align operational activities with overall business goals.
- Vendor and Supplier Management:
- Establish and maintain strong relationships with suppliers and vendors.
- Negotiate contracts and pricing to optimize costs while ensuring product quality and timely delivery.
- Regularly assess supplier performance and explore alternatives when necessary.
- Risk Management and Compliance:
- Develop and implement risk management strategies to protect the business from potential disruptions.
- Ensure all operations comply with local regulations, health and safety standards, and company policies.
- Conduct regular audits and inspections to maintain high operational standards.
- REQUIREMENTS
- Bachelor's degree in business administration, operations management, supply chain management, or a related field.
- Minimum 2 years of experience in operations, logistics, or supply chain management.
- Proven track record in managing day-to-day operations and overseeing processes in retail, import, or fitness-related industries.
- Experience in managing and optimizing inventory systems and ensuring smooth import processes.
- Key Skills:
- Leadership: Ability to manage a team and develop operational strategies that align with company goals.
- Problem-Solving: Strong analytical and decision-making skills to handle day-to-day challenges efficiently.
- Communication: Excellent verbal and written communication skills to liaise with different departments, suppliers, and stakeholders.
- Project Management: Experience in handling multiple projects, timelines, and deadlines.
- Financial Acumen: Ability to manage budgets, reduce operational costs, and improve overall efficiency.
- Tech-Savvy: Proficient in POS software, inventory management tools, and Microsoft Office Suite.
Accountant
Position Summary Expectations - Duties, Responsibilities
Report to: GM
Working hour: Full-Time 08:00 AM - 05:00 PM Monday - Saturday (Lunch Break 12:00 PM - 1:00 PM)
Benefits:
- Yearly bonus based on KPI.
- Forte Insurance.
- Professional development opportunities.
- Positive and collaborative work environment.
- Maintain accurate financial records and ensure compliance with accounting standards.
- Prepare and examine financial statements, reports, and records.
- Manage accounts payable and receivable.
- Perform bank reconciliations and monitor cash flow.
- Assist in budget preparation and financial planning.
- Conduct regular audits to ensure accuracy and compliance.
- Process payroll and ensure timely payment of salaries and benefits.
- Coordinate with an external tax agency during annual tax.
- Provide financial insights and recommendations to support business decisions.
- Coordinate with external auditors during annual audits.
- Work closely with the CS team and all colleagues from our group company.
- Other tasks as assigned by the manager.
- REQUIREMENTS
- Bachelor’s degree in Accounting, Finance, or related field.
- Proven experience as an accountant, preferably in a retail or similar environment.
- Strong knowledge of accounting principles, standards, and regulations.
- Proficiency in accounting software (e.g., QuickBooks, POS system) and MS Office Suite.
- Excellent attention to detail and strong analytical skills.
- Ability to work independently and as part of a team.
- Good communication and interpersonal skills.
- High level of integrity and professionalism.
- Good networking and negotiation skills.
- Preferred Qualifications:
- Experience at least 2 years.
- Good command in English.
- Relevant multiple skills in management
Customer Service (4 Positions)
Position Summary Expectations - Duties, Responsibilities
Report to: Sale & Marketing Manager
RECRUITMENT 4 POSTS
- Customer Service Samnang12, Morning Shift (1 POST)
- Customer Service Sen Sok Branch, Morning Shift (1 POST)
- Customer Service Boeng KengKang, Morning Shift (1 POST) & Afternoon Shift (1 POST)
Benefits:
- Sales Commission based on KPI.
- Yearly bonus based on KPI.
- Forte Insurance.
- Professional development opportunities.
- Positive and collaborative work environment.
- Prepare a daily work plan accurately and clearly based on the actual role.
- Clean assigned areas in an orderly, hygienic, and thorough manner.
- Perform daily checks on equipment to ensure everything is working properly. Report anything that is missing or broken.
- Manage store inventory by regularly counting stock before sales begin (verify the listed inventory with actual stock), and prepare clear daily, weekly, and monthly stock reports according to stock levels.
- Handle product sales efficiently in all stores, both in-store and over the phone, ensuring customer satisfaction.
- Accurately process payments and issue invoices according to product pricing, and properly handle cash (be cautious of counterfeit or damaged money).
- Prepare and package products according to customer orders, ensuring cleanliness.
- Accurately collect money from or with the carrier, ensuring clear documentation.
- Contact customers who have purchased products from our store, either via Coach or in person.
- Ensure products sent to stores are managed safely, cleanly, and without confusion.
- Process sales with clear and organized accounting.
- Accept and address customer feedback, making accurate notes, and report to the manager (escalate to the manager immediately if unresolved).
- Carry out additional tasks as assigned by the manager.
- REQUIREMENTS
- High school diploma (12th grade or higher).
- Proficient in English (speaking, listening, and writing).
- Single, attractive female, weighing at least 45 kg and 155 cm in height or taller.
- Must have a positive attitude, be responsible, honest, friendly, proactive, patient, detail-oriented, able to work in a team, and committed to self-development.
- Proficient in using Microsoft Office, email, and social media.
- Preferred Qualifications:
- Experience at least 2 years.
- Good command in English.
- Preference will be given to individuals who exercise regularly.
