Medical Service Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Job Summary
We currently have an opening for an experienced and compassionate Medical Service Officer to join our growing healthcare office. The ideal candidate will have 2 or more years’ experience in clinical customer service and have medical or clinical knowledge.
A flexible and attractive package is negotiable.
Working Hour
- Monday – Friday (7:30am – 12:00pm & 1:00pm – 5:00pm)
- Saturday (Haft day) (7:30am – 12:00pm)
- Support Parkway Office enquiries through phone, messages, social media and emails.
- Organise Parkway Office events and activities.
- Provide patient assistance for air evac cases.
- Coordinate, arrange and manage patient appointments with Parkway Hospital Singapore.
- Coordinate with doctors on evaluation of patients and provision of appropriate medical treatment for various illnesses and injuries
- Manage and organise patient application and process to travel to Parkway Singapore for medical services.
- Document all patient evaluations, treatments, medications, reports and transactions according to company policies and procedures.
- Prepare and submit monthly reports for Parkway Office
- Support Medical Team to ensure compliance with all applicable regulations
- Assist Medical Team in patient management
- Assist the Medical Team in identifying and resolving workplace issues
- University Graduation certification required
- Previous work experience in clinical or hospital environment is preferred
- Friendly and compassionate disposition
- Strong communication skills in English and Khmer, both written and spoken
- Well trained in Microsoft Office
- Active and familiar in social marketing platforms
Clinical Operation Officer (1 Position)
Expectations - Duties, Responsibilities
- Manage day to day operations and deliver on strategy and operational plans from the planning process and the strategic vision for the company
- Write, develop and implement policy/protocols/SOP with Deputy Medical Director and CEO
- Manage communications and relay instructions from management with nurses and doctors
- Coordinate communications between clinical departments in SSMC and also between SSMC and external Specialists doctors .
- Exhibits the ability to coordinate, manage, and prioritize multiple tasks and projects simultaneously for various departments and divisions.
- Work independently with a high level of organization and productivity.
- Thrive in an intense, dynamic environment by anticipating the needs of the practice to ensure clinical/practice objectives are met.
- Demonstrate the highest level of customer service and display a positive attitude. Manage the receptionists and continuous monitor their customer service standards.
- Manage clinical procurement processes along with vendor and supplier relationships
- Support IT and electronic medical record system.
- Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports to manage risks , incidents and issues.
- Improve team communication and collaboration
