Marketing and Communication Officer
- Career Category: Sales / Marketing, Communications, Media
- Schedule:Full-time
- Salary: Negotiable
The Marketing and Communication Officer play a vital role in strengthening Hagar Cambodia's brand visibility, storytelling capacity, and stakeholder engagement. This position supports the Cambodia Country Office Management (CoM), fundraising initiatives, media relations, and serves as the primary liaison with Global Marketing and Communications (MarCom) for content development and dissemination. The officer will be responsible for creating compelling narratives that showcase Hagar's impact, managing digital platforms, producing multimedia content, and ensuring consistent brand representation across all communication channels. This role requires a creative professional with strong writing, editing, and design capabilities who can effectively translate program outcomes into engaging stories that resonate with diverse audiences including donors, partners, beneficiaries, and the wider community.
- Content Development and Storytelling
- Editorial and Documentation Support
- Multimedia Production and Design
- Event and Program Support
- Social Media Management and Digital Engagement
- Global MarCom Coordination and Material Development
- Fundraising and Donor Communication Support
- Additional Responsibilities
- Khmer - Fluent
- English - Fluent
- Bachelor's Degree in marketing, Communications, Journalism, Media Studies, Public Relations, or related field
- Experience in marketing, communications, or related roles for 2 to 3 years
- Experience working with NGOs or development organizations is highly desirable
- Demonstrated experience in content creation, storytelling, and social media management
- Portfolio of previous work demonstrating writing, design, photography, or video production skills
- Experience in donor communications or fundraising support is an advantage
- Excellent written and verbal communication skills in English and Khmer
- Strong writing, editing, and proofreading abilities with attention to detail
- Proficiency in graphic design software (Adobe Creative Suite, Canva, or similar platforms is preferred.
- Photography and videography skills, including editing capabilities, are advantaged
- Experience with social media management and analytics tools
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic understanding of website content management systems
- Creative thinking and ability to develop innovative communication approaches
- Strong organizational and time management skills with ability to handle multiple tasks simultaneously
- Attention to detail and commitment to producing high-quality work
- Ability to work independently and as part of a collaborative team
- Excellent interpersonal skills and ability to build relationships with diverse stakeholders
- Cultural sensitivity and understanding of ethical storytelling, particularly with vulnerable populations
- Proactive, self-motivated, and able to work with minimal supervision
- Flexibility and adaptability to changing priorities and deadlines
Counsellor
- Career Category: Social Work, Health / Medical - Psychology
- Schedule:Full-time
- Salary: Negotiable
To facilitate emotional and psychological healing for clients participating in Hagar programs through the provision of professional counselling, trauma-informed care, and therapeutic interventions. The Counsellor supports clients in addressing the impacts of trauma, strengthening resilience, enhancing wellbeing, and promoting recovery and reintegration.
Success in this role requires close collaboration with Case Managers, Legal and Protection team, Economic Empowerment staff, Case Management Quality Assurance officer, caregivers, foster families, biological families, and other relevant service providers to ensure holistic, coordinated, and client-centered support. The Counsellor works closely with internal teams and external partners to assess client needs, develop appropriate intervention plans, provide counselling and psychoeducation services, and facilitate referrals to specialized services when required.
This role contributes to ensuring that clients receive comprehensive care that promotes safety, healing, empowerment, and long-term wellbeing while maintaining professional, ethical, and trauma-informed standards of practice.
- Provide professional counselling, trauma-informed therapy, psychoeducation, and capacity-building support to clients, caregivers, and family members to promote recovery, resilience, emotional wellbeing, and successful reintegration. Support clients through legal and court processes as required, ensuring they are informed, prepared, and emotionally supported.
- Maintain accurate, complete, and timely counselling documentation, including client files, assessment records, treatment plans, counselling case notes, and progress reports within the Client Management System (CMS). Develop and adapt counselling tools, resources, and session materials to meet clients’ therapeutic needs.
- Conduct comprehensive assessments using approved psychosocial and mental health assessment tools to identify client needs, develop individualized treatment and intervention plans, monitor progress, and evaluate outcomes. Collaborate with the Case Management team in conducting intake assessments, risk assessments, and multidisciplinary case planning.
- Contribute to the capacity development of clients, caregivers, colleagues, partners, and community stakeholders through training, mentoring, coaching, and awareness-raising activities related to psychosocial wellbeing, trauma recovery, child protection, and mental health.
- Actively participate in clinical supervision, case reviews, group supervision, systematic case consultations, case conferences, self-care initiatives, and professional development activities. Engage with the technical team to strengthen clinical competencies, maintain professional standards, support staff well-being, and ensure the quality and effectiveness of counselling services.
- Collaborate closely with Case Managers, Economic Empowerment staff, caregivers, families, external service providers, and relevant stakeholders to ensure coordinated, holistic, and survivor-centered support that promotes safety, healing, empowerment, and long-term wellbeing
- Bachelor's Degree in Psychology, Social Work, Sociology and other related fields
- At least of experience in counselling for 1 year
- Training in counselling, trauma therapy, and other evidence-based modalities.
- Experience in working with traumatized women and children.
- Proven ability in use of psychology skills
- Understanding of the needs of traumatized clients
- Excellent relational skills, especially in a cross-cultural environment,
- Excellent Case management and record keeping skills
- Understanding of Trauma Informed /Therapeutic Case Management
- High levels of attention to detail and quality.
- Ability to keep professional boundaries and address all personal issues which may affect your work
- Ability to liaise professionally with other NGO’s and relevant Government Departments
- Solution-oriented (Sees problems as opportunities)
- Flexibility and ability to adapt and learn
- Able to take independent actions when required
- Values diversity and is committed to people capacity growth
- Commitment to life-long learning, open to all feedback
- Good team player
- Must have process as well as results orientation
Case Manager
- Career Category: Social Work, Health / Medical - Psychology
- Schedule:Full-time
- Salary: Negotiable
To provide high-quality, trauma-informed case management, therapeutic support, and economic empowerment services to Hagar clients through comprehensive assessment, individual care plan, service implementation, coordination, monitoring, and evaluation of individualized care plans. The Case Manager ensures survivors receive holistic, survivor-centered support that promotes safety, recovery, resilience, reintegration, and long-term wellbeing.
The role also involves facilitating prevention and awareness-raising activities for stakeholders, community members, and relevant partners as needed. In collaboration with NGO partners and service providers, the Case Manager contributes to resource mobilization, service mapping, referral pathways, and multi-sectoral coordination to ensure clients have access to appropriate and timely support services. Case Manager is responsible for maintaining professional standards, accurate documentation, and effective case management practices while performing other duties and responsibilities as assigned by the Program Coordinator (PC).
- Comply with standards and models of the best practice of case management.
- Maintain the case records of the clients and document in clients’ files in a timely manner and ensure that case files are up-to date.
- Communication and development
- Meet regularly with Case Management Team/PC for supervision.
- Work with clients in creating business plans to apply for microfinance loans or grants and work with them on financial management.
- Coordinate Foster Care Family to support emotion, solving problems, encouraging them to be positive parenting.
- Providing Training as needs.
- Perform other tasks as required by line Manager
- Bachelor's Degree in Social Work/Psychology/Social Science
- At least experience, preferably for an NGOs, in Social Work/ case management for 3 years
- Previous experience managing and leading teams
- Proven ability in use of social work skills
- Understanding of the needs of traumatized clients
- Excellent relational skills, especially in a cross-cultural environment,
- Excellent Case management and record keeping skills
- Understanding of Trauma Informed /Therapeutic Case Management
- High levels of attention to detail and quality.
- Ability to keep professional boundaries and address all personal issues which may affect your work
- Ability to liaise professionally with other NGO’s and relevant Government Departments
- Solution-oriented (Sees problems as opportunities)
- Flexibility and ability to adapt and learn
- Able to take independent actions when required
- Values diversity and is committed to people capacity growth
- Commitment to life-long learning, open to all feedback
- Good team player
- Must have process as well as results orientation
Trauma-Informed Care Assistant Volunteer
- Career Category: Health/Medical, Social Work, Community Development, Volunteer
- Schedule:Full-time
- Salary: Negotiable
The Trauma-Informed Care Assistant Volunteer will support the Trauma-Informed Care (TIC) team in implementing program activities, training coordination, administration, and logistical arrangements, and sometimes providing psychological support through phone/physical to two/three survivors or stakeholders (participants/trainees) as required.
- Support TIC team in facilitating and logistics for training, workshops or any learning sessions.
- Assist in communicating and coordinating with stakeholders.
- Participate in provincial travel and field activities as required to support program implementation.
- Support TIC Administration.
- Provide psychological support, psychoeducation or basic counselling for two/three Hagar’s clients / stakeholder.
- Perform other tasks assigned by the supervisor or TIC team.
- English - Good is preferred
- Undergraduate Degree in Year 3 or Year 4 undergraduate student
- Master's Degree in psychology or related fields, including counseling, psychotherapy, social work, education, mental health, community development, or social sciences.
- Knowledge of or interest in trauma-informed care, mental health, psychosocial support, counseling, psychotherapy, or psychology is preferred.
- Previous experience in facilitation, training support, volunteering, student leadership, community engagement, or group activities is an advantage.
- Ability and willingness to travel to provinces and support activities outside Phnom Penh when required.
- Basic computer skills, including Microsoft Office applications, email communication, and online meeting platforms.
- Ability to read, write, and communicate in English is preferred.
