Sales Support Supervisor
Position Circumstances
- Career Category: Admin / Supervisory, Sales / Marketing, Accounting, Logistics
- Schedule:Full-time
- Salary: Negotiable
REPORTING LINE: Customer Services Manager
The Sales Support Supervisor plays a key role in supporting efficient sales operations and delivering a high level of customer service.
The position works closely with customers and cross-functional teams to coordinate sales orders, product delivery, pricing, and related operational activities. The role requires strong coordination, problem-solving, and communication skills, together with hands-on experience using SAP in a fast-paced business environment.
Duties & Responsibilities:
- Supervise daily sales support and order management activities.
- Manage and follow up sales orders, pricing conditions, and related transactions in SAP.
- Coordinate with customers and cross-functional teams to ensure smooth order fulfilment and service delivery.
- Ensure accurate and timely order processing and support month-end activities.
- Monitor operational performance and identify opportunities for process and service improvement.
- Support business improvement, digitalization, and operational excellence initiatives.
- Act as a key user for relevant SAP SD and MM processes.
- Coach and support team members to strengthen performance, collaboration, and customer service.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Business Management, Finance, Accounting, Logistics, or a related field.
Work History:
- Relevant experience, preferably in sales support, logistics operations, order management, or a related environment for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Hands-on experience with SAP, preferably SAP SD and/or MM modules.
- Good proficiency in Microsoft Excel and Microsoft Office applications.
- Good command of English, both written and spoken, for business communication.
- Fluent Khmer with strong communication skills for interaction with local customers.
Soft Skills
- Strong communication, coordination, and problem-solving skills.
- Customer-focused with the ability to collaborate effectively across different functions.
- Leadership or team supervision experience is an advantage.
