Account Director
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Communications
- Schedule:Full-time
- Salary: Negotiable
JOB CATEGORY: Digital Marketing and Advertising Agency
Department: Client Services & Account Management
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)
Report to: Managing Director
The Account Director is responsible for leading and growing the agency's key client portfolio, ensuring the delivery of high-quality integrated digital marketing and advertising solutions that achieve client business objectives. This role oversees client relationships, account strategy, campaign delivery, team leadership, and revenue growth while working closely with the Managing Director to drive business development, client satisfaction, and agency profitability.
Duties & Responsibilities:
- Client Relationship Management
- Serve as the senior point of contact for key clients, building strong, long-term, and trusted partnerships.
- Develop a deep understanding of clients' businesses, industries, competitors, and marketing objectives.
- Lead regular client meetings, business reviews, and presentations to report performance and recommend improvements.
- Manage client expectations, resolve escalated issues, and ensure high levels of client satisfaction and retention.
- Account Strategy & Planning
- Lead the development of integrated digital marketing and advertising strategies aligned with client goals.
- Translate client briefs into clear strategic direction and briefs for creative, media, and digital teams.
- Prepare annual and campaign-level account plans, including objectives, timelines, budgets, and KPIs.
- Business Development & Revenue Growth
- Identify opportunities to grow existing accounts through upselling, cross-selling, and new service offerings.
- Support the Managing Director in new business pitches, proposals, presentations, and client acquisition.
- Achieve assigned revenue, profitability, and client growth targets.
- Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
- Campaign & Project Delivery
- Oversee end-to-end execution of campaigns and projects, ensuring delivery on time, within scope, and on budget.
- Coordinate with creative, media, digital, content, and production teams to deliver high-quality work.
- Review campaign deliverables, reports, and presentations before submission to clients.
- Ensure campaign performance is tracked, analyzed, and optimized against agreed KPIs.
- Team Leadership & Development
- Lead, coach, and supervise the account management team, including Account Managers and Account Executives.
- Allocate workloads, set clear objectives, and monitor team performance.
- Identify training needs and support the professional growth and development of team members.
- Foster a collaborative, accountable, and client-focused team culture.
- Financial Management & Reporting
- Manage account budgets, quotations, cost estimates, and billing in coordination with Finance.
- Monitor account profitability, resource utilization, and scope changes to protect agency margins.
- Ensure contracts, scopes of work, and client approvals are properly documented.
- Prepare regular reports on account performance, revenue forecasts, and client status for the Managing Director.
Benefits:
- Competitive salary based on experience and qualifications.
- Public holidays and annual leave in accordance with Cambodian Labour Law.
- NSSF registration and coverage as applicable.
- Professional development and career growth opportunities.
- Collaborative and professional working environment.
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Communications, Business Administration, or a related field.
Skills & Knowledge:
General & Technical Skills
- Minimum 6–8 years of experience in account management or client services within a digital marketing or advertising agency, including at least 2–3 years in a senior or leadership role.
- Proven track record of managing key accounts, growing revenue, and leading integrated campaigns.
- Strong knowledge of digital marketing channels, including social media, paid media, SEO/SEM, content, and performance marketing.
- Proficiency in Microsoft Office and presentation tools, with familiarity in digital analytics and project management platforms.
- Excellent command of Khmer and English, both written and spoken.
Soft Skills
- Client relationship management and strategic account planning.
- Leadership, coaching, and team management.
- Business development, negotiation, and presentation skills.
- Strong communication and interpersonal skills.
- Strategic thinking, problem-solving, and decision-making.
- Commercial acumen and financial management.
- Ability to manage multiple accounts and priorities under tight deadlines.
Social Media Executive
Position Circumstances
- Career Category: Business Administration, Media, Sales / Marketing, Communications
- Schedule:Full-time
- Salary: Negotiable
JOB CATEGORY: Digital Marketing and Advertising Agency
Department: Digital Marketing
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)
Report to: Digital Marketing Manager
The Social Media Executive is responsible for planning, creating, publishing, and managing content across the company's and clients' social media channels. This role develops engaging content aligned with brand guidelines, manages online communities, executes paid social campaigns, and monitors performance metrics to grow audience engagement, while supporting the Digital Marketing Manager in achieving marketing and client objectives.
Duties & Responsibilities:
- Content Planning & Creation
- Develop monthly social media content calendars aligned with brand strategies, campaigns, and client objectives.
- Create engaging copy, captions, and visual concepts in Khmer and English for Facebook, TikTok, Instagram, YouTube, LinkedIn, and Telegram.
- Coordinate with graphic designers, videographers, and copywriters to produce high-quality images, short-form videos, and Reels.
- Ensure all content follows brand guidelines, tone of voice, and approved messaging.
- Social Media Channel Management
- Schedule, publish, and manage daily posts across all assigned social media platforms.
- Maintain page settings, profiles, and content libraries to ensure a consistent and up-to-date brand presence.
- Stay current with platform updates, algorithm changes, and emerging social media trends.
- Paid Social & Campaign Execution
- Set up, monitor, and optimize paid social campaigns on Meta Ads Manager, TikTok Ads Manager, and other platforms.
- Support campaign planning, audience targeting, budget allocation, and A/B testing.
- Coordinate influencer, KOL, and partnership activities in line with campaign objectives.
- Track ad spend and ensure campaigns are delivered within approved budgets and timelines.
- Community Management & Engagement
- Respond to comments, messages, and reviews promptly and professionally in line with brand guidelines.
- Build and nurture online communities through interactive content, contests, and live sessions.
- Identify and escalate negative feedback, complaints, or potential reputation issues to the Digital Marketing Manager.
- Monitor brand mentions, audience sentiment, and competitor activities using social listening tools.
- Client Coordination & Collaboration
- Work with Account and Client Service teams to understand client briefs, objectives, and deliverables.
- Prepare and present content proposals and plans for internal and client approval.
- Incorporate client feedback and revisions accurately and within agreed timelines.
- Collaborate with creative, media, and strategy teams to deliver integrated digital campaigns.
- Performance Analytics & Reporting
- Track key metrics, including reach, impressions, engagement rate, follower growth, click-through rate, and conversions.
- Prepare weekly and monthly social media performance reports with insights and recommendations.
- Analyze content and campaign results to identify optimization opportunities.
- Conduct competitor and industry benchmarking to inform content strategy.
Benefits:
- Competitive salary based on experience and qualifications.
- Public holidays and annual leave in accordance with Cambodian Labour Law.
- NSSF registration and coverage as applicable.
- Professional development and career growth opportunities.
- Collaborative and professional working environment.
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Marketing, Mass Communication, Media, Business Administration, or a related field
Work History:
- Social media management, digital marketing, or a related role, preferably in an agency environment for 1 to 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Hands-on experience with Meta Business Suite, Meta Ads Manager, TikTok Ads Manager, and social media scheduling tools.
- Working knowledge of design and video editing tools such as Canva, Adobe Photoshop, CapCut, or Premiere Pro.
- Familiarity with social media analytics tools and performance reporting.
- Good command of Khmer and English, both written and spoken, with strong copywriting skills.
- Copywriting and editing in Khmer and English.
- Knowledge of social media platforms, trends, and best practices.
Soft Skills
- Creativity and strong content storytelling.
- Strong communication and interpersonal skills.
- Planning, organization, and ability to manage multiple deadlines.
- Analytical thinking and data-driven decision-making.
- Attention to detail, adaptability, and teamwork.
Strategy Media Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration, Media
- Schedule:Full-time
- Salary: Negotiable
JOB CATEGORY: Digital Marketing and Advertising Agency
Department: Media Strategy & Planning
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)
Report to: Account Director
The Strategy Media Manager is responsible for developing and leading data-driven media strategies that deliver measurable business results for clients. This role translates client objectives into integrated media plans across digital, social, search, and traditional channels, oversees media buying and campaign optimization, manages media partner relationships, and leads the media team, while working closely with the Account Director to strengthen client partnerships and grow accounts.
Duties & Responsibilities:
- Media Strategy & Planning
- Develop integrated media strategies and plans based on client business objectives, target audiences, and budgets.
- Conduct audience, market, and competitor media analysis to identify insights and channel opportunities.
- Recommend optimal channel mix, budget allocation, flighting, and KPIs across digital, social, search, programmatic, and traditional media.
- Lead media strategy input for new business pitches, proposals, and annual client planning.
- Media Buying & Campaign Activation
- Oversee media buying, negotiation, and booking to secure the best value, placements, and added-value opportunities.
- Supervise campaign setup, trafficking, and launch on Meta, Google, TikTok, YouTube, and other platforms.
- Monitor campaign delivery and lead ongoing optimization to maximize performance and return on investment.
- Client Partnership & Account Collaboration
- Partner with the Account Director to understand client business goals, briefs, and expectations.
- Present media strategies, plans, and performance results to clients with clear insights and recommendations.
- Act as the senior media point of contact for clients and escalate critical issues to the Account Director.
- Identify opportunities to grow client accounts through expanded media scope and new channels.
- Media Partner & Vendor Management
- Build and maintain strong relationships with media owners, platforms, publishers, and vendors.
- Negotiate rates, contracts, and terms with media partners in line with agency standards.
- Evaluate new media products, technologies, and partners to strengthen the agency's media offering.
- Ensure media orders, invoices, and reconciliations are accurate and properly documented in coordination with Finance.
- Team Leadership & Development
- Lead, coach, and manage the media planning and buying team to deliver high-quality work on time.
- Set clear objectives, conduct performance reviews, and support team members' professional development.
- Collaborate with Account Service, Creative, Social Media, and Strategy teams to deliver integrated campaigns.
- Establish and improve media planning processes, templates, and best practices.
- Performance Measurement & Reporting
- Define campaign KPIs and measurement frameworks aligned with client objectives.
- Track key metrics, including reach, frequency, impressions, CPM, CPC, CTR, conversions, and ROAS.
- Prepare and review weekly, monthly, and post-campaign performance reports with insights and recommendations.
- Stay current with media trends, platform updates, and industry developments in Cambodia and the region.
Benefits:
- Competitive salary based on experience and qualifications.
- Public holidays and annual leave in accordance with Cambodian Labour Law.
- NSSF registration and coverage as applicable.
- Professional development and career growth opportunities.
- Collaborative and professional working environment.
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Mass Communication, Media, Business Administration, or a related field
Skills & Knowledge:
General & Technical Skills
- Minimum 5–7 years of experience in media planning, media buying, or media strategy, including at least 2 years in a managerial role.
- Proven experience in developing integrated media plans for multiple clients, preferably in a digital marketing or advertising agency.
- Strong knowledge of digital advertising platforms, including Meta Ads Manager, Google Ads, TikTok Ads, and programmatic buying.
- Proficiency in Microsoft Office and media analytics tools such as Google Analytics, Looker Studio, or similar.
- Excellent command of Khmer and English, both written and spoken.
Soft Skills
- Strategic thinking and strong media planning expertise.
- Analytical thinking and data-driven decision-making.
- Leadership, team management, and coaching.
- Negotiation and media partner relationship management.
- Strong presentation, communication, and client management skills.
- Budget management and attention to detail.
- Results orientation, professionalism, and integrity.
Sales & Marketing Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
JOB CATEGORY: Digital Marketing and Advertising Agency
Department: Sales & Marketing
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)
Report to: Managing Director
The Sales & Marketing Manager is responsible for leading the company's sales and marketing functions to drive revenue growth, client acquisition, and brand positioning. This role develops and executes sales and marketing strategies, manages the business development pipeline, builds strong client relationships, and leads the sales and marketing team, reporting directly to the Managing Director on performance against business targets.
Duties & Responsibilities:
- Sales & Marketing Strategy
- Develop and implement annual sales and marketing strategies, plans, and budgets aligned with company business objectives.
- Set sales targets, KPIs, and revenue forecasts, and monitor performance against approved goals.
- Identify new market opportunities, industry segments, and service offerings to expand the company's client base.
- Advise the Managing Director on pricing strategies, service packages, and go-to-market approaches.
- Business Development & Client Acquisition
- Lead the end-to-end sales process, including prospecting, pitching, proposal development, negotiation, and contract closing.
- Build and manage a strong sales pipeline through networking, referrals, events, and outbound outreach.
- Prepare and present compelling proposals, agency credentials, and pitch decks to prospective clients.
- Client Relationship & Account Management
- Build and maintain long-term relationships with key clients and strategic partners.
- Oversee client satisfaction, account retention, contract renewals, and upselling of additional services.
- Act as the senior point of contact for key accounts and escalate critical client issues to the Managing Director.
- Ensure client contracts, quotations, and service agreements are accurate and properly documented.
- Marketing & Brand Management
- Oversee the company's brand positioning, marketing communications, and corporate reputation.
- Lead integrated marketing campaigns across digital, social media, events, and PR channels to generate qualified leads.
- Ensure consistent brand identity and messaging across all marketing materials and platforms.
- Manage the marketing budget and evaluate return on investment (ROI) for all marketing activities.
- Team Leadership & Development
- Lead, coach, and manage the sales and marketing team to achieve individual and team targets.
- Set clear objectives, conduct performance reviews, and support team members' professional development.
- Collaborate with Creative, Media, Account Service, and Finance teams to ensure smooth delivery of client projects.
- Participate in the recruitment and onboarding of sales and marketing staff in coordination with HR.
- Market Intelligence & Reporting
- Monitor market trends, competitor activities, and client needs to inform business decisions.
- Prepare weekly, monthly, and quarterly sales and marketing reports for the Managing Director.
- Track key metrics, including revenue, pipeline value, conversion rate, client retention, and marketing ROI.
- Maintain accurate records of leads, opportunities, and client interactions in the CRM system.
Benefits:
- Competitive salary based on experience and qualifications.
- Public holidays and annual leave in accordance with Cambodian Labour Law.
- NSSF registration and coverage as applicable.
- Professional development and career growth opportunities.
- Collaborative and professional working environment.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Business Administration, Communications, or a related field
- Master's Degree is preferred
Skills & Knowledge:
General & Technical Skills
- Minimum 5–7 years of experience in sales, business development, or marketing, including at least 2 years in a managerial role.
- Proven track record of achieving sales targets and winning new clients, preferably in a digital marketing or advertising agency.
- Strong understanding of digital marketing, media, and integrated marketing communications.
- Proficiency in CRM systems, Microsoft Office, and sales and marketing reporting tools.
- Excellent command of Khmer and English, both written and spoken.
Soft Skills
- Strategic thinking and strong business acumen.
- Sales negotiation, presentation, and closing skills.
- Leadership, team management, and coaching.
- Client relationship management and networking.
- Strong communication and interpersonal skills.
- Analytical thinking and data-driven decision-making.
- Results orientation, professionalism, and integrity.
Senior Motion & Producer
Position Circumstances
- Career Category: Computer - General, Arts / Graphic Design, Media
- Schedule:Full-time
- Salary: Negotiable
JOB CATEGORY: Digital Marketing and Advertising Agency
Department: Creative
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)
Report to: Creative Director
The Senior Motion & Producer is responsible for conceptualizing, producing, and delivering high-quality motion graphics, animation, and video content for clients and the agency. This role leads video production from pre-production through shooting and post-production, creates compelling motion design for digital, social, and broadcast channels, and ensures all output meets creative and brand standards, while supporting the Creative Director in delivering impactful creative work.
Duties & Responsibilities:
- Motion Graphics & Animation
- Design and animate motion graphics, 2D animations, kinetic typography, and visual effects for digital, social media, and broadcast campaigns.
- Develop storyboards, style frames, and animatics to present motion concepts for internal and client approval.
- Adapt motion content into multiple formats and aspect ratios for Facebook, TikTok, Instagram, YouTube, and TVC.
- Ensure all motion work aligns with brand guidelines, campaign objectives, and creative direction.
- Video Production & Shoot Management
- Lead end-to-end video production, including pre-production planning, scripting support, shot lists, and production schedules.
- Plan and manage shoots, including talent, crew, locations, equipment, props, and production budgets.
- Direct or co-direct on-set filming to ensure creative quality and efficient execution within timelines.
- Post-Production & Editing
- Edit video content, including cutting, sequencing, sound design, music selection, and subtitles.
- Perform color grading, audio mixing, compositing, and final output to industry standards.
- Incorporate internal and client feedback accurately and deliver revisions within agreed timelines.
- Prepare final deliverables to the technical specifications of each platform and media channel.
- Creative Concept & Collaboration
- Collaborate with the Creative Director, Art Directors, and Copywriters to develop creative ideas and visual storytelling.
- Contribute motion and video ideas to campaign concepts and new business pitches.
- Work with Account Service and Social Media teams to understand briefs, objectives, and deliverables.
- Present motion and video concepts clearly to internal teams and clients when required.
- Mentoring & Quality Control
- Guide and mentor junior motion designers, video editors, and production staff.
- Review team output to ensure consistent creative quality and technical standards.
- Manage multiple projects and priorities, escalating risks to timelines or budgets to the Creative Director.
- Establish and improve production workflows, templates, and best practices.
- Asset Management & Industry Trends
- Organize and maintain project files, footage libraries, and creative assets with proper naming and backups.
- Manage production equipment, software licenses, and stock footage, music, and asset resources.
- Ensure proper usage rights and licensing for music, footage, fonts, and talent.
- Stay current with motion design, video production, and social video trends, tools, and techniques.
Benefits:
- Competitive salary based on experience and qualifications.
- Public holidays and annual leave in accordance with Cambodian Labour Law.
- NSSF registration and coverage as applicable.
- Professional development and career growth opportunities.
- Collaborative and professional working environment.
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Multimedia, Film, Animation, Graphic Design, Visual Communication, or a related field
Skills & Knowledge:
General & Technical Skills
- Minimum 4–6 years of experience in motion graphics and video production, preferably in a digital marketing or advertising agency.
- A strong portfolio demonstrating motion design, animation, and video production work across digital and social platforms.
- Advanced proficiency in Adobe After Effects, Premiere Pro, Photoshop, and Illustrator; knowledge of Cinema 4D, Blender, or DaVinci Resolve is an advantage.
- Hands-on experience with cameras, lighting, audio equipment, and on-set production.
- Good command of Khmer and English, both written and spoken.
- Strong creativity, visual storytelling, and design sense.
- Motion design, animation, and video editing expertise.
- Production planning and project management.
Soft Skills
- Mentoring, teamwork, and collaboration.
- Strong communication and presentation skills.
- Attention to detail and ability to work under tight deadlines.
- Adaptability, professionalism, and integrity.
