Transit Stay Supervisor
Position Circumstances
- Career Category: Tourism, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Reports to GM
Duties & Responsibilities:
- Manage day-to-day operations, staff, and guest services to ensure a clean, comfortable, and well-run property.
- Oversee passenger flow, short-term lodging, transfers, and guest services for travelers experiencing layovers, delayed transit, or designated transit-stay accommodations.
- Communicate with local and overseas partners to create new markets.
- Develop new markets with tour and agency partners.
- Provide training for staff under supervision on good customer service, hygiene, and safety.
- Control room inventory and rates within the limits set by Finance and our Booking.com and Agoda accounts.
- Plans reception and housekeeping rosters and shares the night on-call rotation.
- Coordinates GI passenger stays with Operations and bus schedules.
- Handles escalated complaints and sends daily and weekly reports to the GM and Finance.
Expected Profile of Candidates
Languages:
- English is required
Qualifications:
- Bachelor's Degree in Tourism Management, Business, or a related field.
Work History:
- Work experience in the hotel and tourism industry; front office supervision in a hotel or guesthouse; online travel agency extranet experience for 3 to 5 years as a minimum
Skills & Knowledge:
Soft Skills
- Excellent organizational and problem-solving skills.
- Ability to lead and motivate a team.
Reception Officer
Position Circumstances
- Career Category: Tourism, Business Administration, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Reports to the Supervisor
Duties & Responsibilities:
- Handles bookings, check-in and check-out, payments, and guest messages.
- Pre-assigns rooms for arrivals after 22:00 and confirms they are prepaid.
- Gives early-departing GI passengers a wake-up call and onward bus information.
- Checks bus delays with Operations before marking any GI passenger as a no-show.
- One Reception Officer will be the Supervisor's deputy, covering days off (inventory check, online travel agency messages, and daily close), with no authority to change rates.
Expected Profile of Candidates
Languages:
- English is required
Qualifications:
- Bachelor's Degree in Tourism Management, Business, or a related field
Work History:
- Work experience in the hotel and tourism industry; front office supervision in a hotel or guesthouse for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Requirements: front desk experience, English and Khmer, willing to work shifts between 06:00 and 22:00.
Soft Skills
- Excellent organizational and problem-solving skills.
- Ability to lead and motivate a team.
Relief Reception Officer
Position Circumstances
- Career Category: Tourism, Business Administration
- Schedule:Part-time
- Salary: Negotiable
Reports to the Supervisor
Duties & Responsibilities:
- Provides critical front-of-house coverage, administrative backing, and customer service support during peak hours, staff breaks, leaves of absence, or sudden vacancies- same duties as a Reception Officer, covering weekly days off.
- Handles bookings, check-in and check-out, payments, and guest messages.
- Pre-assigns rooms for arrivals after 22:00 and confirms they are prepaid.
- Gives early-departing GI passengers a wake-up call and onward bus information.
- Checks bus delays with Operations before marking any GI passenger as a no-show.
- One Reception Officer will be the Supervisor's deputy, covering days off (inventory check, online travel agency messages, and daily close), with no authority to change rates.
Expected Profile of Candidates
Languages:
- English is required
Qualifications:
- Bachelor's Degree in Tourism Management, Business, or a related field
Work History:
- Work experience in the hotel and tourism industry; front office supervision in a hotel or guesthouse for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Requirements: front desk experience, English and Khmer, willing to work shifts between 06:00 and 22:00.
Soft Skills
- Excellent organizational and problem-solving skills.
- Ability to lead and motivate a team.
Housekeeping Attendant
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
Reports to the Supervisor
Duties & Responsibilities:
- Cleans and prepares rooms, prioritizing turnovers by guest arrival and departure times.
- Hands over linen to the laundry provider and keeps supplies stocked.
- Reports defects immediately and updates room status. A room is sold only after inspection.
Expected Profile of Candidates
Qualifications:
- High School Diploma
Work History:
- Work experience in the hotel and tourism industry for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Hotel housekeeping experience preferred, reliable, attention to detail.
Night Security
Position Circumstances
- Career Category: Security
- Schedule:Full-time
- Salary: Negotiable
Schedule: 22:00–06:00
Duties & Responsibilities:
- Controls building access and checks late guests against the expected-arrivals list.
- Hands over pre-assigned keys or access codes to prepaid guests.
- Calls the on-call person for any problem and responds to emergencies.
- Does not take payments or change bookings.
