Account Service Manager
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Communications, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Department: Client Service
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Account Service Manager is the primary point of contact between the agency and its clients, responsible for building strong client relationships, managing day-to-day account operations, and ensuring the successful delivery of integrated marketing and advertising campaigns. This role translates client business objectives into clear briefs, coordinates closely with creative, strategy, media, and production teams, manages timelines and budgets, and identifies opportunities to grow existing accounts and support new business.
Duties & Responsibilities:
- Client Relationship Management
- Serve as the main point of contact for assigned clients, building trusted, long-term relationships
- Understand clients’ business, brand, and marketing objectives to provide proactive recommendations
- Lead client meetings, presentations, status updates, and campaign reviews
- Manage client expectations, feedback, and escalations professionally and promptly
- Project & Campaign Management
- Prepare clear, insightful briefs for creative, strategy, media, and digital teams
- Coordinate cross-functional teams to deliver campaigns on time, on brief, and within budget
- Develop and manage project timelines, work plans, and approval workflows
- Oversee campaign execution across digital, social media, video, print, and OOH channels
- Financial & Account Administration
- Prepare quotations, estimates, and scopes of work, and track account budgets and billing
- Monitor account profitability, workload, and resource allocation
- Maintain accurate documentation, including contact reports, timelines, and approval records
- Ensure contracts, purchase orders, and invoices are processed accurately and on time
- Quality Control & Performance Reporting
- Review all deliverables for quality, accuracy, and alignment with client briefs and brand guidelines
- Ensure all work complies with legal, regulatory, and platform requirements
- Track campaign performance and prepare regular reports with insights and recommendations
- Account Growth & New Business
- Identify opportunities to expand scope and grow revenue from existing clients
- Participate in pitch preparation, including proposals, presentations, and agency credentials
- Work with strategy and creative teams to develop compelling pitch narratives and solutions
- Present agency capabilities and solutions to prospective clients alongside senior management
- Mentor, coach, and support Account Executives and junior team members
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Business Administration, Communication, or a related field
Work History:
- Account management or client service for 4 years
- managerial or lead role for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven track record of managing integrated campaigns across digital, social, and traditional media
- Advertising, digital marketing, or creative agency experience is required
- Excellent communication and presentation skills in Khmer and English
- Strong relationship-building and client management skills
- Solid understanding of digital marketing, social media, and the campaign development process
- Excellent project management, organization, and time management skills
- Ability to manage multiple accounts and meet tight deadlines under pressure
- Proficiency in Microsoft Office or Google Workspace; familiarity with project management tools is a plus
Soft Skills
- Negotiation and problem-solving ability, with sound business judgment
Art Director
Position Circumstances
- Career Category: Exec. / Management, Arts / Graphic Design, Media, Communications
- Schedule:Full-time
- Salary: Negotiable
Working Hours: 9:00am – 6:00pm (Mon – Fri)
Report to: Creative Director
The Art Director leads the visual and conceptual direction of clients’ integrated marketing and advertising campaigns, owning the creative vision from brief to final execution. Reporting to the Creative Director and partnering closely with copywriters, strategists, account managers, and digital teams, this role leads and mentors the design team and turns client briefs into strategic, impactful, and culturally relevant creative work across digital, social media, print, OOH, and below-the-line channels for brands in Cambodia.
Duties & Responsibilities:
- Creative Concept & Ideation
- Lead the development of creative concepts and big ideas for integrated campaigns across digital, social media, print, OOH, and brand activations.
- Partner with copywriters and strategists to translate client briefs and insights into compelling, strategic creative solutions.
- Lead brainstorming sessions and drive fresh, culturally relevant ideas for the Cambodian market.
- Define the visual direction of each campaign through mood boards, sketches, style frames, and visual references.
- Art Direction & Visual Execution
- Art direct and oversee the design of key visuals, social media content, digital banners, print materials, packaging, and POSM.
- Ensure all creative outputs align with client brand guidelines and campaign objectives.
- Set and uphold high standards for Khmer and English typography, layout, and overall visual craft.
- Review and approve final artwork and print-ready/production-ready files to ensure accuracy and quality.
- Campaign & Production Management
- Lead the creative direction of video, motion graphics, and photo shoots, including treatments, storyboards, and shot lists.
- Brief and manage photographers, videographers, illustrators, printers, and production vendors to ensure quality execution.
- Direct on set during shoots and production sessions to ensure visuals match the approved creative direction.
- Oversee the adaptation of master creative assets into multiple formats for platforms such as Facebook, TikTok, Instagram, YouTube, and Telegram.
- Client & Team Collaboration
- Work closely with Account Services, Strategy, and Digital teams to understand client needs and deliverables.
- Present and defend creative concepts to clients with a clear, strategic rationale, building strong client relationships and trust.
- Manage feedback from the Creative Director and clients, guiding the team to deliver revisions efficiently and professionally.
- Quality, Timelines & Brand Consistency
- Manage multiple projects and team workloads simultaneously, ensuring work is delivered on time and on brief.
- Act as quality gatekeeper, reviewing all design work for errors, consistency, and visual quality before release.
- Establish and maintain organized design files, asset libraries, and project archives.
- Uphold and continuously improve agency creative processes, timelines, and approval workflows.
- Team Leadership & Creative Growth
- Stay up to date with design, advertising, social media, and pop-culture trends locally and globally.
- Lead, mentor, and develop Junior Art Directors, Graphic Designers, and interns, providing regular feedback and supporting their career growth.
- Play a key role in new business pitches, agency credentials, and award entries.
- Support the Creative Director in resource planning and represent the creative department when required.
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
- Creative, collaborative, and dynamic working environment
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Graphic Design, Visual Communication, Fine Arts, Multimedia, or a related field
Work History:
- Graphic design and art direction for 5 years as a minimum
- Including at least in an Art Director or Junior Art Director role, preferably in an advertising or creative agency for 2 years
Skills & Knowledge:
General & Technical Skills
- Strong portfolio demonstrating big-idea thinking, art direction, and successful integrated campaigns (portfolio required with application).
- Expert in Adobe Photoshop, Illustrator, and InDesign; working knowledge of After Effects, Premiere Pro, Figma, and AI-assisted design tools is a plus.
- Solid understanding of design principles, color theory, composition, and Khmer/English typography.
- Strong understanding of digital and social media platforms and content trends in Cambodia (Facebook, TikTok, Telegram, YouTube).
- Proven leadership skills with experience managing and mentoring a design team.
- Good command of Khmer and English (spoken and written).
Soft Skills
- Creative, detail-oriented, proactive, and confident presenting work to clients.
- Ability to work under pressure, manage multiple deadlines, and collaborate effectively in a team.
Account Service Executive
Position Circumstances
- Career Category: Sales / Marketing, Business Administration, Media, Communications
- Schedule:Full-time
- Salary: Negotiable
Department: Client Service
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Account Service Executive is responsible for managing client relationships, coordinating marketing and advertising campaigns, and ensuring projects are delivered on time and within budget. This role acts as the key liaison between clients and internal creative, media, and production teams to ensure client satisfaction and campaign success.
Duties & Responsibilities:
- Client Management
- Serve as the supporting point of contact for assigned clients
- Understand client business objectives and marketing goals
- Maintain strong, long-term client relationships
- Provide strategic recommendations and campaign updates
- Campaign & Projects Coordination
- Brief internal creative and production teams clearly and accurately.
- Develop campaign timelines and ensure smooth execution
- Monitor project progress and ensure deadlines are met
- Coordinate cross-functional internal teams (creative, digital, production, etc.) to ensure projects are delivered on time, on brief, and on budget.
- Proposal & Reporting
- Assist in preparing proposals, quotations, and presentations
- Prepare campaign reports, performance analysis, and post-campaign reviews
- Support budget tracking and cost control
- Stay updated on marketing trends in Cambodia
- Monitor competitor activities and provide insights
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Marketing, Business Administration, Communication, or related field.
Work History:
- Marketing, advertising, client service, or related field for 1 to 3 years
Skills & Knowledge:
General & Technical Skills
- Fresh graduates also welcome.
- Agency experience is an advantage.
- Strong communication and presentation skills (Khmer & English)
- Strong organizational and multitasking abilities
- Basic understanding of digital marketing and social media platforms
Soft Skills
- Ability to work under pressure and meet tight deadlines
- Proactive and solution-oriented
- Team player with a positive attitude
- Professional and confident in client meetings
Senior Creative Copywriter
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Department: Creative
Working Day: Monday - Friday
Working Hours: 9:00am – 6:00pm (Mon – Fri)
The Senior Creative Copywriter leads the development of big ideas, campaign concepts, and compelling copy for integrated marketing and advertising campaigns. This role shapes brand voice and storytelling across digital, social media, video, print, and outdoor channels, mentors junior writers, plays a key role in ideation for pitch projects and new business, and works closely with art directors, strategists, and clients to deliver creative work that drives results.
Duties & Responsibilities:
- Concept & Content Creation
- Develop campaign concepts, big ideas, taglines, and key messages for integrated campaigns
- Write and oversee high-impact copy for social media, digital ads, websites, print, and OOH
- Write scripts for video, TVC, radio, and branded content from concept through production
- Define and evolve brand voice, tone, and messaging frameworks for clients
- Creative Leadership & Collaboration
- Partner with art directors, designers, and account teams to bring ideas to life
- Lead brainstorming sessions and guide creative concept development
- Mentor and coach junior copywriters, providing feedback and reviewing their work
- Support the Creative Director in campaign planning and execution
- Strategy & Client Engagement
- Translate client briefs and audience insights into strategic creative solutions
- Present and defend creative concepts to clients and internal stakeholders
- Conduct market, competitor, and consumer research to inform creative direction
- Stay ahead of cultural, industry, and platform trends to keep ideas fresh and relevant
- Quality Control & Brand Stewardship
- Review, edit, and approve copy from the team for clarity, accuracy, and consistency
- Ensure all work meets brand guidelines, legal, and compliance requirements
- Track campaign performance and refine messaging based on results
- Pitch & New Business
- Participate in ideation and brainstorming sessions for pitch projects and new business opportunities
- Develop creative concepts, big ideas, and campaign narratives for pitch presentations
- Write compelling pitch copy, including taglines, key visuals copy, scripts, and presentation decks
- Work with strategy, account, and design teams to craft winning proposals
- Present creative ideas to prospective clients alongside the Creative Director
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Communication, Journalism, English, or related field.
Work History:
- Copywriting or creative content for 5 years
- Senior or lead role for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- A strong portfolio of integrated campaigns across digital, social, video, and print
- Advertising or creative agency experience is required
- Excellent writing and editing skills in Khmer and English
- Exceptional conceptual thinking and storytelling ability
- In-depth understanding of digital marketing, social media, and consumer trends
- Ability to manage multiple projects and meet tight deadlines
- Openness to feedback and a passion for award-worthy creative work
Soft Skills
- Strong presentation skills and confidence presenting to clients
- Leadership and mentoring ability
3D Designer
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General
- Schedule:Full-time
- Salary: Negotiable
Working Hours: 9:00am – 6:00pm (Mon – Fri)
Report to: Art Director
The 3D Designer brings clients’ brands, products, and campaign ideas to life through high-quality 3D visuals, renders, and animations. Reporting to the Art Director and working closely with the Creative, Account Services, and Digital teams, this role creates 3D models, product visualizations, environments, and motion content that elevate integrated marketing and advertising campaigns across digital, social media, print, OOH, and brand activations for brands in Cambodia.
Duties & Responsibilities:
- 3D Concept & Visualization
- Translate creative briefs and campaign concepts into compelling 3D key visuals, product renders, and scenes for integrated campaigns across digital, social media, print, OOH, and brand activations.
- Partner with Art Directors, copywriters, and strategists to explore 3D ideas and visual approaches that strengthen campaign concepts.
- Develop 3D mock-ups, style frames, and pre-visualizations to help the team and clients visualize ideas before production.
- Contribute fresh, culturally relevant 3D ideas and visual styles tailored to the Cambodian market.
- 3D Modeling, Texturing & Rendering
- Create high-quality 3D models of products, packaging, characters, environments, and props for advertising and marketing materials.
- Apply realistic materials, textures, lighting, and camera setups to produce photorealistic or stylized renders that align with client brand guidelines.
- Integrate 3D renders with photography, Khmer and English typography, and 2D design elements through compositing and retouching for polished final visuals.
- Prepare final renders and production-ready files in the correct formats and resolutions for digital, print, and large-format output.
- 3D Animation & Production
- Produce 3D animations and motion graphics for social media content, TVCs, digital ads, product launches, and brand videos.
- Design 3D visualizations of event booths, stages, retail displays, and POSM for brand activations and exhibitions.
- Collaborate with videographers, motion designers, and production vendors to ensure 3D assets integrate seamlessly into final productions.
- Adapt 3D assets into multiple formats and aspect ratios for platforms such as Facebook, TikTok, Instagram, YouTube, and Telegram.
- Client & Team Collaboration
- Work closely with the Art Director and the Creative, Account Services, and Digital teams to understand project requirements, deliverables, and timelines.
- Present 3D work-in-progress and final visuals internally and to clients, clearly explaining design and technical choices.
- Incorporate feedback from the Art Director, Creative Director, and clients, delivering revisions efficiently and professionally.
- Quality, Timelines & Asset Management
- Manage multiple 3D projects simultaneously, ensuring work is delivered on time, on brief, and to a high standard.
- Optimize models, scenes, and render settings to balance visual quality with production efficiency.
- Establish and maintain organized 3D project files, model and texture libraries, and asset archives.
- Follow and help improve agency creative processes, file-naming conventions, and approval workflows.
- Innovation & Creative Growth
- Stay up to date with 3D design, CGI, motion, AR/VR, and advertising trends locally and globally.
- Explore new techniques such as real-time rendering, AR filters, and AI-assisted workflows to enhance the agency’s creative offering.
- Support new business pitches, agency credentials, and award entries with high-impact 3D visuals.
- Share knowledge and support junior designers and interns in developing their 3D skills.
Benefits:
- Competitive salary based on experience
- Public holiday and annual leave as per Cambodian Labor Law
- NSSF coverage
- Professional development opportunities
- Creative, collaborative, and dynamic working environment
- Seniority Pay
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in 3D Design, Animation, Multimedia, Graphic Design, Visual Communication, Fine Arts, or a related field.
Work History:
- 3D Designer or 3D Artist, preferably in an advertising agency, creative studio, or production house for 2 to 3 years
Skills & Knowledge:
General & Technical Skills
- Strong portfolio or showreel demonstrating 3D modeling, texturing, lighting, rendering, and animation (portfolio required with application).
- Proficient in at least one major 3D software package (Blender, Cinema 4D, 3ds Max, or Maya) and render engines such as Redshift, Octane, V-Ray, or Arnold.
- Working knowledge of Adobe Photoshop, Illustrator, After Effects, and Substance Painter; experience with Unreal Engine, ZBrush, or AI-assisted design tools is a plus.
- Solid understanding of design principles, composition, lighting, color theory, and materials.
- Strong understanding of digital and social media platforms and content trends in Cambodia (Facebook, TikTok, Telegram, YouTube).
- Good command of Khmer and English (spoken and written).
Soft Skills
- Creative, detail-oriented, proactive, and open to feedback.
- Ability to work under pressure, manage multiple deadlines, and collaborate effectively in a team.
