Student Services Administrator
Position Circumstances
- Career Category: Admin / Supervisory, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Department: Student Services
Reports To: Student Data Manager
Location: DE MONTFORT UNIVERSITY CAMBODIA
Purpose of the Role
The Student Services Administrator plays a vital role in maintaining accurate and comprehensive student records, supporting the Student Data Manager, and assisting the university's administrative operations. This position requires a high level of attention to detail, organization, and collaboration with various teams, including academics, student services, and senior leadership.
Working Conditions: Standard office hours with occasional flexibility required for university events.
Duties & Responsibilities:
- Student Information Management
- Maintain accurate and detailed records of student data, including enrolments, withdrawals, and fee payments, using the Classe365 student data system.
- Ensure the timely and accurate entry and updating of student information in compliance with university policies and relevant data protection laws.
- Assist the Student Data Manager in compiling reports and analyzing student data for institutional and regulatory requirements.
- Student Administration
- Collaborate with the Student Services team to handle student-related administrative tasks, such as issuing enrollment letters, transcripts, and certificates.
- Provide support for the student assessment cycle, including managing schedules, recording grades, and ensuring the integrity of assessment results.
- Assist with the processing of scholarships and other financial aid documentation.
- Collaboration with Academic Teams
- Work closely with academic staff to manage student assessment records and ensure timely reporting of results.
- Support academic teams in maintaining compliance with university guidelines on grading and recordkeeping.
- Administrative Support
- Support the Senior Leadership Team (SLT) with administrative tasks, including preparing reports, presentations, and correspondence.
- Assist in coordinating events, such as student orientation, graduation ceremonies, and other student-related activities.
- Monitor and respond to student queries, ensuring timely and professional communication.
- Compliance and Reporting
- Ensure adherence to data protection regulations and university policies in all aspects of data handling.
- Assist in audits and reviews related to student data management.
- General Duties
- Undertake any other duties relevant to the role as assigned by the Student Data Manager or Senior Leadership Team.
- Act as a point of contact for staff and students regarding student records and administrative queries.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Administration, data management, or a related field
Skills & Knowledge:
General & Technical Skills
- Proficiency in using data management systems, or similar platforms.
- Strong organizational skills with the ability to prioritize and meet deadlines.
- Excellent communication skills, both written and verbal.
- High level of accuracy and attention to detail in data entry and recordkeeping.
- Ability to handle sensitive information with discretion and integrity.
- Experience working in a higher education or academic environment.
- Familiarity with data protection regulations
- Proven ability to work collaboratively across teams.
Soft Skills
- Attention to Detail: Ensures high levels of accuracy in managing student records.
- Communication Skills: Effectively communicates with students, staff, and external stakeholders.
- Technical Proficiency: Demonstrates competence in using databases, spreadsheets, and student information systems.
- Problem-Solving: Identifies and resolves issues proactively and efficiently.
- Teamwork: Works collaboratively with student services, academics, and leadership teams.
Facilities and IT Officer
Position Circumstances
- Career Category: Computer - General, Computer - Networking
- Schedule:Full-time
- Salary: Negotiable
Location: De Montfort University Cambodia (DMUC)
Reports to: Management
Purpose of the Role
The Facilities and IT Officer will play a key role in ensuring that the university’s physical environment is safe, secure, well-maintained, and conducive to high-quality learning and working. The post holder will support the day-to-day operation of campus facilities, basic IT support, maintenance, cleaning, security, and logistics, ensuring smooth and efficient campus operations aligned with the university’s standards.
Duties & Responsibilities:
- Facilities Management
- Support the daily operation of all university facilities, ensuring classrooms, offices, and common areas are in good working order.
- Oversee the setup of teaching and event spaces, ensuring furniture and equipment are appropriately arranged and functioning.
- Conduct regular inspections of the campus to identify maintenance or repair needs and report them promptly.
- Maintain records of maintenance schedules, service requests, and completed work.
- Support the coordination of cleaning services to maintain hygiene and presentation standards across campus
- Health, Safety, and Security
- Ensure that all university areas comply with health and safety standards and report potential hazards or risks.
- Assist in coordinating fire drills, safety checks, and emergency procedures.
- Monitor security operations and ensure adherence to access control procedures.
- Support the Facilities Manager in maintaining first-aid kits, fire extinguishers, and emergency signage.
- Maintenance Coordination
- Liaise with external contractors and suppliers to schedule and supervise maintenance or repair work as needed.
- Ensure all maintenance and repair work is completed on time, within budget, and to the required standard.
- Maintain an inventory of tools, equipment, and spare parts.
- Logistics and Asset Management
- Assist with campus logistics, including movement of equipment, classroom setups, and deliveries.
- Support asset tracking and inventory management across departments.
- Coordinate disposal or relocation of obsolete or damaged equipment following university procedures.
- Procurement and Administration
- Support the procurement process by obtaining quotations and maintaining supplier records.
- Maintain accurate documentation and filing of maintenance and facilities-related paperwork.
- Assist in budget monitoring for minor maintenance and repair works.
- IT Support
- Act as the first point of contact for staff IT queries, troubleshooting common issues and coordinating with external IT support providers.
- Coordinate IT equipment, new starter and leaver processes, user account administration, and technology rollouts across the organisation.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in any subject
Work History:
- Facilities, maintenance, IT Support and operations management for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Good understanding of safety, security, and maintenance processes.
- Strong organisational and communication skills.
- Knowledge of Windows OS, Microsoft Office, and common hardware/software troubleshooting.
- Familiarity with printers, email setup, user accounts, and basic network/hardware support.
- Ability to manage multiple tasks and priorities efficiently.
- Knowledge of procurement or vendor management processes.
- Intermediate spoken and written English and native level Khmer
- Experience working in an international educational institution or international organisation.
Soft Skills
- Reliable, proactive, and service-oriented.
- Strong attention to detail and commitment to maintaining a professional campus environment.
- Flexible and adaptable to changing priorities.
- Collaborative and willing to support colleagues and campus events.
Receptionist and Administrative Assistant
Position Circumstances
- Career Category: Assistant, Admin / Supervisory, Customer Service/Support, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Department: Administration
Reports To: Designated Line Manager
Location: De Montfort University Cambodia, Phnom Penh
Purpose of the Role
The Receptionist and Administrative Assistant is responsible for providing a professional, welcoming and efficient front-of-house service at De Montfort University Cambodia (DMUC).
As the first point of contact for students, parents, staff and visitors, the postholder will ensure a positive first impression of the University while providing general administrative support to ensure the smooth day-to-day operation of the campus.
Duties & Responsibilities:
- Reception and Front-of-House Services
- Welcome students, parents, staff and visitors in a friendly and professional manner.
- Answer telephone calls, respond to enquiries and direct visitors to the appropriate departments.
- Manage the reception area, ensuring it remains organised, welcoming and professional.
- Maintain visitor records and assist with visitor registration.
- Receive and distribute correspondence, parcels and deliveries.
- Respond promptly and professionally to general enquiries.
- Administrative Support
- Provide general administrative assistance to University departments as required.
- Prepare, print, scan, photocopy and organise documents.
- Maintain accurate electronic and physical filing systems.
- Assist with data entry, recordkeeping and preparation of correspondence.
- Support meeting arrangements, room bookings and administrative coordination.
- Monitor stationery and office supplies and coordinate replenishment when required.
- Campus Coordination and Events
- Liaise with academic and administrative departments to ensure effective communication.
- Welcome prospective students and parents and direct them to the Admissions team.
- Assist with coordinating visitors, meetings and campus tours.
- Provide reception and administrative support during University events, open days and student inductions.
- Report facilities or operational concerns to the appropriate department.
- General Duties
- The postholder will be expected to support the University's administrative operations, maintain a professional and welcoming reception environment, and undertake other reasonable duties as assigned by the line manager or Senior Leadership Team.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in administrative/customer service experience.
Skills & Knowledge:
General & Technical Skills
- Good written and spoken English and Khmer.
- Proficiency in Microsoft Office, including Word, Excel and Outlook.
- Strong organisational, communication and interpersonal skills.
- Professional appearance, positive attitude and excellent customer service skills.
- Ability to multitask, prioritise responsibilities and work effectively within a team.
- Good attention to detail and ability to handle confidential information.
Soft Skills
- Customer Service: Friendly, welcoming and professional approach.
- Communication: Clear and effective communication with students, staff and visitors.
- Organisation: Ability to manage multiple administrative tasks efficiently.
- Professionalism: Reliable, punctual and maintains high standards of conduct.
- Teamwork: Works collaboratively with colleagues across departments.
- Adaptability: Flexible and proactive in supporting daily campus operations.
