Communications Officer
Position Circumstances
- Career Category: Communications
- Schedule:Full-time
- Salary: $500 - $600 Based on Experience
Cambodian Nationality
Start date : January 2027
Name of programme: Programmes/Project
Duty station: Phnom Penh (with travel to provinces)
Supervision: Executive Director
Contract type: Full-time – Specific duration contract
Working day: Monday to Friday
Duration: 1 year (renewable)
Starting date: 2027-January
As a key member of Krousar Thmey Head Office, the Communications Officer is responsible for ensuring internal and external communication that promotes and enhances the image of the Foundation. The Communications Officer works closely with the Program Manager/Coordinator, Finance Department, HR & Admin Department, MEAL Department, PR Department, government counterparts, and external partners to achieve Krousar Thmey’s overall objectives.
By complying her/himself with Krousar Thmey vision, mission and policies, he/she will contribute to achieve the organization goals and objectives.
Duties & Responsibilities:
- Main Roles and Responsibilities
- Establish a structured and sustainable Communication Department.
- Ensure professional, coherent and timely institutional communication.
- Secure Krousar Thmey’s digital communication channels and communication assets.
- Increase visibility, credibility and audience engagement.
- Strengthen the contribution of Communication to fundraising and partnership development.
- Establish reliable communication systems that function independently of individual staff members.
- Communication Strategy & Planning
- Develop, implement and regularly update Krousar Thmey’s Communication Strategy and annual communication plan.
- Maintain an editorial calendar aligned with programs, campaigns, international awareness days, fundraising priorities and institutional events.
- Define communication priorities, audiences, key messages and communication KPIs.
- Institutional & Digital Communication
- Manage and ensure consistency of Krousar Thmey’s website, social media and other institutional communication channels.
- Ensure institutional ownership, secure access and business continuity of all communication platforms.
- Coordinate website content, institutional announcements, campaigns, newsletters and external communication materials.
- Content & Storytelling
- Develop institutional stories, impact narratives, campaigns and communication materials based on program results and beneficiary experiences (Family letter, Annual report, and upon request of relevant department).
- Coordinate photography, video and other audio-visual content production with relevant departments and an external content creator.
- Ensure appropriate safeguarding, consent, copyright and ethical standards in all communication materials.
- Brand & Communication Standards
- Maintain Krousar Thmey’s visual identity, communication guidelines, templates and institutional materials.
- Ensure consistency of messaging and branding across departments, projects and external partners.
- Communication Resources & Knowledge Management
- Establish and maintain a structured institutional photo, video and digital asset archive.
- Ensure systematic collection, classification, storage, backup and accessibility of communication resources.
- Preserve institutional communication history and ensure materials can be reused for reporting, fundraising, publications and campaigns.
- Internal & External Communication
- Support structured internal communication and coordination of institutional information.
- With fundraising team, coordinate communication with partners, donors, media and other external stakeholders when relevant.
- Support Management in institutional announcements, events, public relations and communication crises.
- Fundraising & Programme Support
- Work closely with Fundraising and MEAL to translate program results and organizational impact into compelling communication and fundraising content.
- Provide communication support for donor campaigns, proposals, reports, corporate partnerships and institutional events.
- Monitoring & Reporting
- Monitor communication performance through relevant indicators and analytics.
- Produce regular communication reports and recommendations for improvement.
- Evaluate the effectiveness of campaigns, channels and content.
- Others:
- Deal with finance department for procurement process needed for communication department
- Perform other functions or tasks assigned by the Executive Director.
- Respect all Krousar Thmey policies such as Staff policy, Child Protection Policy, Finance Policy, Code of Conduct, Protection from Sexual Exploitation and Abuse.
Benefits:
- Severance pay 5%
- Seniority payment
- Bonus
- NSSF
- Pension fund
- Loan
- Retreat
- New school year bonus for children
- 18 days annual leave
- Special leave
- Public holidays and the opportunities to join more training courses
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
- French is preferred
Qualifications:
- Bachelor's Degree in Communications, Journalism, Public Relations, International Relations, Marketing or related fields
Work History:
- NGOs, advocacy, or development work is highly valued (Junior profile with interest to evolve fast toward Fundraising and Communication responsible person) for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong writing and editing skills (Khmer and English, French is an asset)
- Good understanding of digital communication, social media, website management and analytics.
- Basic graphic design required (Canva, Adobe creative suits, etc.)
- Photography and videography skills are an advantage
- Ability to work effectively with government authorities, NGOs, donors, and private sector partners
- Car or Motorbike driving skill is an asset (optional for Person with Disabilities).
Soft Skills
- Good at interpersonal and cross-cultural communication
