Graphic Designer & Motion Animator
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General
- Schedule:Full-time
- Salary: Negotiable + Based on Experience
Location: Sen Sok, Phnom Penh
Working Schedule: Monday–Friday
Serena Clinic is committed to providing mental health services and promoting mental health awareness. We are looking for a creative and motivated Graphic Designer & Motion Animator to join our team and develop engaging visual content for our digital platforms and communication materials.
Duties & Responsibilities:
- Design social media posts, educational infographics, banners, posters, brochures, promotional materials, and advertisements.
- Create visual content for Facebook, TikTok, Instagram, YouTube, and other digital platforms.
- Develop 2D animations, motion graphics, animated text, visual effects, and short promotional animations.
- Produce educational graphics and animations about mental health, psychiatric conditions, treatments, and clinic services under appropriate clinical guidance.
- Design video thumbnails, covers, branded intros, outros, transitions, and internal communication materials.
- Maintain consistency with Serena Clinic's logo, colors, fonts, and brand guidelines.
- Collaborate with the marketing team and relevant departments to develop creative concepts and complete projects on time.
- Revise designs and animations based on feedback.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Graphic Design, Multimedia, Animation, or a related field is preferred. A strong portfolio and relevant skills are essential.
Skills & Knowledge:
General & Technical Skills
- Proficiency in Adobe Photoshop, Illustrator, and After Effects, or equivalent design and animation software.
- Strong skills in graphic design, 2D animation, motion graphics, typography, and visual storytelling.
- A portfolio demonstrating graphic design and motion graphics skills is required.
- Ability to create engaging social media content, educational infographics, promotional materials, and animated videos.
- Ability to transform mental health and medical information into clear, engaging visual content under appropriate clinical guidance.
- Good communication skills and the ability to collaborate with the marketing team and other departments.
- Video editing skills and familiarity with social media content formats are an advantage.
Soft Skills
- Creative, detail-oriented, organized, and able to meet deadlines.
Video Editor/ Videographer
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General, Media
- Schedule:Full-time
- Salary: Negotiable
Location: Sen Sok, Phnom Penh
Working Schedule: Monday–Friday
Serena Clinic is seeking a creative and detail-oriented Video Editor to produce engaging, informative, and professional video content for our social media platforms, promotional campaigns, and mental health education initiatives.
Duties & Responsibilities:
- Edit short-form and long-form videos for TikTok, Facebook, Instagram, YouTube, and other digital platforms.
- Produce educational videos, interviews, promotional videos, clinic activities, and mental health awareness content.
- Add subtitles, transitions, sound effects, background music, and visual elements.
- Adjust video color, audio quality, pacing, and overall presentation.
- Create engaging video openings, endings, and platform-specific formats.
- Coordinate with the marketing team and relevant clinical staff to ensure content accuracy.
- Organize and maintain video footage, project files, and completed materials.
- Revise videos based on feedback and deliver projects within agreed deadlines.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Video Production, Multimedia, Film, or a related field
Skills & Knowledge:
General & Technical Skills
- Previous video-editing experience is an advantage.
- Proficiency in Adobe Premiere Pro, CapCut, DaVinci Resolve, or equivalent software.
- A portfolio or links to previous video-editing work are required.
- Knowledge of storytelling, subtitles, sound editing, and social media video formats.
- Knowledge of motion graphics and animation is an advantage.
Soft Skills
- Creative, organized, responsible, and able to manage multiple projects.
Cashier
Position Circumstances
- Career Category: Accounting, Banking / Finance, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Working Schedule: Monday–Friday
Serena Clinic is looking for a trustworthy, accurate, and service-oriented Cashier to manage patient payments and daily financial transactions while providing professional customer service.
Duties & Responsibilities:
- Receive and process payments from patients and customers through cash, bank transfers, QR payments, and other accepted payment methods.
- Issue receipts and ensure all transactions are recorded accurately.
- Verify payment amounts and reconcile daily cash and payment records.
- Maintain accurate records of daily transactions and submit reports to the relevant supervisor.
- Handle customer inquiries regarding payments, receipts, and order charges professionally.
- Receive and record delivery orders and verify order details and payment status.
- Coordinate with relevant departments and delivery staff to ensure orders are prepared and handed over correctly.
- Check items against order details before handing them over to delivery staff to ensure accuracy and completeness.
- Record delivery fees, payments, and related transactions accurately.
- Follow up on delivery payment discrepancies and report issues to the supervisor.
- Maintain organized financial documents and protect confidential customer information.
- Perform other relevant duties assigned by the supervisor.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related field is preferred
Skills & Knowledge:
General & Technical Skills
- Previous cashier or payment-handling experience is an advantage.
- Basic knowledge of cash handling, payment reconciliation, and financial recordkeeping.
- Good computer skills, particularly Microsoft Excel and other relevant systems.
- Good communication and customer service skills.
- Able to coordinate with different departments and manage tasks efficiently.
- Experience handling delivery orders or coordinating with delivery staff is an advantage.
Soft Skills
- Honest, responsible, accurate, and detail-oriented.
Customer Service Officer
Position Circumstances
- Career Category: Communications, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Working Schedule: Monday–Friday
Serena Clinic is seeking a friendly, empathetic, and responsible Customer Service Officer to assist patients, coordinate appointments, and follow up on patients’ well-being to ensure a positive and supportive patient experience.
Duties & Responsibilities:
- Respond to patient inquiries through telephone, Telegram, social media, and other official channels.
- Provide information about clinic services, fees, and appointment procedures.
- Schedule, confirm, and follow up on patient appointments.
- Make follow-up calls after appointments to check on patients’ general well-being and service experience.
- Listen to patient concerns, handle complaints professionally, and coordinate with relevant departments.
- Record follow-up outcomes and maintain accurate patient information.
- Refer medical questions or concerns about patients’ conditions to qualified healthcare professionals.
- Maintain patient confidentiality and follow clinic policies and procedures.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Business Administration, Communication, Management, or a related field is preferred
Skills & Knowledge:
General & Technical Skills
- Previous experience in customer service or healthcare is an advantage.
- Good communication and interpersonal skills in Khmer; English proficiency is an advantage.
- Basic computer skills and familiarity with Microsoft Office and social media communication.
Soft Skills
- Empathetic, patient, organized, and able to handle complaints professionally.
- Responsible and committed to patient confidentiality.
Stock Controller
Position Circumstances
- Career Category: Logistics, Stock / Inventory
- Schedule:Full-time
- Salary: Negotiable
Working Schedule: Monday–Friday
Serena Clinic is seeking a responsible and detail-oriented Stock Controller to manage inventory, maintain accurate stock records, monitor expiry dates, and ensure that clinic supplies are available when needed.
Duties & Responsibilities:
- Monitor and record stock received, issued, transferred, and remaining.
- Check incoming supplies against purchase orders and delivery documents.
- Maintain accurate inventory records and update stock reports regularly.
- Monitor stock levels and inform the supervisor when replenishment is required.
- Check expiry dates, product conditions, and storage requirements, especially for medical supplies.
- Conduct regular physical stock counts and investigate discrepancies.
- Organize stock properly and apply the First-Expiry, First-Out (FEFO) principle where appropriate.
- Coordinate with relevant departments to ensure timely stock availability.
- Report damaged, expired, missing, or low-stock items promptly.
Expected Profile of Candidates
Qualifications:
- Postgraduate Degree in Supply Chain Management, Logistics, Inventory Management, Accounting, or a related field is preferred
Skills & Knowledge:
General & Technical Skills
- Previous experience in stock control or inventory management is an advantage.
- Basic computer skills and proficiency in Microsoft Excel.
- Knowledge of medical supplies, medication storage, and expiry-date management is an advantage.
Soft Skills
- Strong organizational, numerical, and record-keeping skills.
- Honest, responsible, detail-oriented, and able to work independently.
