HR, Customer Service and Phone Verification
Position Circumstances
- Career Category: Business Administration, HR, Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Duties & Responsibilities:
- Phone & Data Verification
- Conduct outbound phone calls to verify applicant or customer details, including employment history, identity, income, references, or account data.
- Handle incoming calls from applicants or clients inquiring about verification statuses.
- Review submitted documentation (e.g., IDs, proof of employment, application forms) for accuracy and authenticity against phone responses.
- Maintain meticulous, accurate records and detailed notes of verification outcomes in the company CRM/database.
- Identify red flags, discrepancies, or potential fraud and escalate them to management or the appropriate security department.
- Human Resources Support
- Assist with recruitment administration, such as scheduling candidate interviews and checking reference history.
- Help onboard new employees by collecting required identification, compliance documents, and completed verification checks.
- Respond to basic HR inquiries from current employees regarding company policies, attendance, or documentation.
- Customer Service
- Service as a primary point of contact for customer queries received via phone, email, or chat regarding accounts, applications, or verification processes.
- Deliver professional, timely, and empathetic responses to resolve customer issues or address complaints.
- Educate customers on required document submission steps and follow up on missing information.
- Collaborate with internal teams (e.g., Sales, Compliance, Operations) to resolve customer challenges promptly.
Benefits:
- Attractive bonus structure.
Expected Profile of Candidates
Languages:
- English - Good is preferred
Qualifications:
- Undergraduate Degree
Skills & Knowledge:
General & Technical Skills
- 0-3 years’ experience in related field
- Personal Computer
Soft Skills
- Strong communication and negotiation skills.
