Teacher of English
Position Circumstances
- Career Category: Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
- Open to Foreign National: Yes
Reports To: Campus Manager
Business Unit English Language Teaching
Position Purpose
The Teacher of English is responsible for delivering high-quality English language instruction, fostering a positive and engaging learning environment, and facilitating student progress. This role involves planning and executing effective lessons, assessing student performance, and providing meaningful feedback to help learners achieve their language goals in alignment with institutional standards.
Duties & Responsibilities:
- Instructional Delivery
- Deliver dynamic and effective English language lessons across various levels and course types (e.g., Junior English Programme [JEP], Advanced Young Learners Programme [AYL], General English Programme [GEP], and Certificate Courses in Academic English).
- Lesson Planning & Preparation
- Design and implement detailed lesson plans that align with the approved curriculum, learning objectives, and student needs.
- Prepare and adapt high-quality teaching materials and resources to enhance student engagement.
- Assessment & Student Progress
- Conduct regular formative and summative assessments, including progress tests and final exams.
- Provide constructive and timely feedback to students regarding their performance and areas for improvement.
- Maintain accurate records of student attendance, progress, and achievement data.
- Student Support & Engagement
- Create a supportive and inclusive classroom atmosphere that encourages student participation and confidence.
- Monitor student engagement and provide academic consultation or remedial support to students as needed.
- Contribute to the implementation of student enrichment activities (e.g., speaking clubs, workshops).
- Professional Development
- Participate in staff meetings, training workshops, and peer observations to foster continuous professional growth.
- Collaborate with the Academic team and management team to ensure consistent program delivery and academic quality assurance.
- Other Duties: Perform other duties as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in English Language Teaching or Education (For Cambodian Applicants)
- Bachelor's Degree in alongside an accredited teaching credential (such as TEFL, TESOL, CELTA, or DELTA) is highly desirable (For native English speakers)
Work History:
- English language teaching experience for 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Experience in standardized test preparation (e.g., LANGUAGECERT, IELTS, TOEFL).
- Familiarity with digital learning tools, Learning Management Systems (LMS), and educational technology.
- Previous experience in a language center or similar educational institution.
- Understanding of the Cambodian education context and cultural nuances.
- Excellent command of written and spoken English.
Soft Skills
- Strong classroom management, communication, and interpersonal skills.
- Ability to work effectively with diverse student populations and team members.
- Strong organizational skills and attention to detail.
Marketing Assistant
Position Circumstances
- Career Category: Communications, Sales / Marketing, Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Reports To: Marketing Executive
Business Unit: Marketing
The Marketing Assistant will support E.L.A English Language Academy Co., Ltd. in developing and executing marketing activities to promote programmes and increase student enrollment. The role focuses on content creation, digital marketing, campaign execution, event coordination, and administrative support to strengthen E.L.A’s brand awareness and engage prospective students, parents, and the wider community.
This position requires creativity, attention to detail, strong communication skills, and the ability to support both digital and on-the-ground marketing activities in a dynamic education environment.
Duties & Responsibilities:
- Marketing Strategy & Campaigns
- Assist in conducting market research on competitor schools, course offerings, pricing, and student demand.
- Help prepare marketing calendars, campaign timelines, and promotional schedules for student recruitment and enrollment activities.
- Support the identification and segmentation of target audiences, including children, teenagers, university students, working professionals, and parents.
- Provide administrative support for the development and implementation of annual and quarterly marketing plans.
- Digital Marketing & Content Management
- Assist in creating, scheduling, and updating content across E.L.A’s website, social media platforms, and other digital channels.
- Support the execution of digital campaigns to increase enquiries, trial-class registrations, and student enrollments.
- Assist in producing engaging content such as class activities, student testimonials, highlights, videos, graphics, and school updates.
- Monitor digital marketing performance and assist in preparing basic reports and data analysis.
- Student Recruitment & Outreach
- Assist in coordinating promotional activities with schools, universities, communities, and other relevant organizations.
- Support outreach activities to promote E.L.A programmes and encourage prospective students to attend trial classes or consultations.
- Manage and update prospective student communication channels, including Telegram, Facebook, email, and other approved platforms.
- Support the maintenance of the enquiry and leads database and assist in tracking the conversion journey from enquiry to enrollment
- Event Marketing & Coordination
- Assist in organizing and promoting school events such as open houses, trial classes, workshops, student activities, and promotional events.
- Prepare event marketing collateral, including flyers, banners, digital posters, and registration materials.
- Support event logistics, including venue preparation, registration tracking, coordination with internal teams, and follow-up communication.
- Help collect participant feedback and assist with the basic analysis of event outcomes.
- Branding & Communication
- Support the consistent application of E.L.A’s brand identity across all promotional and communication channels.
- Assist in developing brochures, course information, newsletters, and other materials to communicate E.L.A programmes and services.
- Coordinate with relevant internal teams and external suppliers for the production of marketing materials.
- Assist in ensuring marketing communications are accurate, engaging, and appropriate for students and parents.
- Community & Partnership Development
- Provide administrative support in identifying potential schools, communities, businesses, and other partners for outreach and promotional activities.
- Assist in coordinating co-organized activities, workshops, and campaigns with internal and external stakeholders.
- Support relationship-building activities and represent E.L.A at relevant education, community, and networking events as required.
- Reporting & Analytics
- Assist in tracking and compiling data on key performance indicators, including enquiries, trial-class registrations, enrollments, digital engagement, and event participation.
- Help prepare monthly and quarterly reports on marketing activities and campaign performance for management review.
- Maintain accurate records of campaigns, prospective student leads, events, and outreach activities.
- General: Perform other tasks as reasonably instructed by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Marketing, Communications, Business, or a related field.
Work History:
- Marketing, content creation, or an administrative support role in education, training, or service industries for 1 to 2 years is preferred
Skills & Knowledge:
General & Technical Skills
- Basic knowledge of digital marketing concepts, including social media, content marketing, email marketing, and online advertising.
- Proficiency in MS Office and familiarity with social media management tools.
- Excellent communication skills in Khmer and English, both written and spoken.
- Knowledge of design/editing tools (Canva, Photoshop, Illustrator, or similar) is an advantage.
- Interest in the education and English language learning industry.
Soft Skills
- Detail-oriented, creative, and able to manage multiple tasks under supervision.
- Strong interpersonal skills and ability to work collaboratively with academic and administrative teams.
- Good organizational and time management skills.
- Adaptability to changing priorities and a fast-paced school environment.
Cashier
Position Circumstances
- Career Category: Educate/Train/Teaching, Customer Service/Support, Accounting
- Schedule:Full-time
- Salary: Negotiable
Reports To: Finance Manager
Business Unit: Finance
The Cashier will manage daily financial transactions for E.L.A English Language Academy Co., Ltd., including processing student tuition fees, book sales, and issuing official receipts. The role ensures accurate financial record-keeping, provides excellent customer service at the front desk, and supports the administrative team in maintaining smooth operations during student enrollment periods.
This position requires high integrity, strict attention to detail, and the ability to handle cash and digital payments securely while interacting professionally with students, parents, and staff.
Duties & Responsibilities:
- Payment processing & Invoicing
- Accurately process tuition fees, registration fees, placement test fees, and course material purchases.
- Issue receipts, and process refunds according to school policy.
- Handle multiple payment methods including cash, credit/debit cards, and bank transfers (e.g., KHQR/ABA).
- Cash Management & Reporting
- Reconcile daily cash register and digital transactions at the end of each shift.
- Prepare daily and weekly cash collection reports for the Finance Department.
- Ensure sufficient small change is available at the payment counter.
- Assist in depositing cash into the company bank account as required securely.
- Student Account Management
- Update and maintain accurate student payment records in the school's database/management system.
- Keep track of installment plans and follow up on outstanding tuition fees with students or parents respectfully.
- Issue payment reminder notices prior to the start of new academic terms.
- Customer Service & Administration
- Welcome students and parents at the payment counter with a professional and friendly attitude.
- Answer basic inquiries regarding course fees, payment policies, discounts, and current promotional offers.
- Collaborate with the admissions and front desk teams to ensure a seamless registration experience.
- General: Perform other tasks as reasonably instructed by the immediate supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Good
- English - Good
Qualifications:
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
Work History:
- Cashier or in a cash-handling role, preferably in an educational institution, retail, or service industry for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Solid understanding of basic accounting principles and cash reconciliation.
- Good communication skills in Khmer and English to interact with students and parents effectively.
- Basic computer literacy and proficiency in MS Excel and Word.
- Experience using school management software, accounting systems, or POS terminals.
Soft Skills
- High level of integrity, honesty, and attention to detail.
- Excellent customer service skills with a patient and polite demeanor.
- Ability to work accurately and efficiently under pressure, especially during peak term enrollment intakes.
- Flexibility to work in shifts if required by the academy's operating hours.
Academic Assistant
Position Circumstances
- Career Category: Educate/Train/Teaching, Assistant
- Schedule:Full-time
- Salary: Negotiable
Reports To: Campus Manager
Business Unit: English Language Teaching
The Academic Assistant plays a dual role in supporting academic logistics and the management of learning resources, with the primary objective of ensuring the smooth operation of teaching schedules, student records, and the Resource Centre Management (RCM). The officer is responsible for coordinating academic events, managing instructional materials, and assisting both staff and students with technical and administrative needs related to the learning environment, requiring high organizational skills and a commitment to maintaining professional standards across all academic support services.
Duties & Responsibilities:
- Academic Logistics & Coordination
- Draft teaching schedules and manage room usage and allocation effectively.
- Arrange covers and make-up tests for end-of-term assessments.
- Sort and distribute tests to teachers.
- Maintain accurate student academic records.
- Coordinate academic events and functions such as workshops for students, graduations and staff parties.
- Resource Centre Management
- Ensure and maintain the smooth running of the RCM.
- Manage and track all resources including books, stationery, and materials.
- Develop, support, and implement policies for the RCM services to meet student and staff needs.
- Maintain computer equipment and assist users with technical needs in the RCM.
- Conduct annual book reviews to verify inventory and remove or repair old resources.
- Teacher & Classroom Support
- Prepare textbooks, stationery boxes, and folders for teachers based on their schedules.
- Maintain a welcoming and organized learning and working space in the RCM and Staffroom.
- Ensure that teaching and learning resources are used efficiently and provide supplies to other departments as requested.
- Procurement & Inventory Control
- Conduct regular stock counts and resource checks (stationery, markers, recycled paper).
- Process purchase requests via designated procurement systems after consultation with management.
- Manage and track stock and purchases on a regular basis.
- Administrative & Safety Support
- Assist in calling campaigns during terms and term breaks.
- Responsible for first-aid support and maintaining first-aid kit stock in the RCM.
- Communicate regularly with staff regarding RCM policies and maintain a clean shared workspace.
- Professional Conduct: Act responsibly, professionally and with integrity and uphold all company values in all aspects of the role.
- General: Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Good
- Khmer - Good
Qualifications:
- Bachelor's Degree in Education, Business Administration, or a relevant discipline. as a minimum
Skills & Knowledge:
General & Technical Skills
- Good command of written and spoken English and Khmer.
- Experience in academic administration, logistics, or resource management is preferred.
- Previous experience working in an English Language Teaching (ELT) center.
- Experience using Ariba, Concur, or P2P procurement systems.
- Strong proficiency in Microsoft 365 and Google Workspace.
Soft Skills
- Excellent organizational and time management skills with high attention to detail.
- Demonstrated enthusiasm for learning and professional development.
- Strong commitment to professional integrity and ethical conduct.
- Ability to work in a cross-cultural team environment.
- Flexible, responsible, respectful, and committed to upholding company values.
- Willing to abide by all company policies and procedures.
Client Service Officer
Position Circumstances
- Career Category: Customer Service/Support, Educate/Train/Teaching, Communications
- Schedule:Full-time
- Salary: Negotiable
Reports To: Client Service Supervisor
Business Unit: English Language Teaching
The Client Service Officer is responsible for providing front-line customer service and ensuring the delivery of an exceptional experience for all prospective and current clients. This role focuses on facilitating the enrollment process, managing general inquiries, and supporting the smooth operation of the learning center under the guidance of the Client Service Supervisor.
Duties & Responsibilities:
- Customer Service & Engagement
- Provide professional and welcoming customer service to all visitors and prospective learners.
- Respond to inquiries via phone, email, and in-person, providing accurate information about courses and services.
- Assist with placement testing coordination and onboarding of new learners.
- Enrollment & Retention
- Facilitate the end-to-end enrollment process, ensuring accurate registration and data entry.
- Support retention and re-enrollment efforts by building positive relationships with clients and communicating course benefits.
- Ensure the reception area is welcoming, organized, and stocked with promotional materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Handle cash transactions, invoicing, and receipting according to the organization's financial policies.
- Assist in organizing open days, promotional events, and other center activities.
- Reporting & Support
- Collect and record data on inquiry rates and customer satisfaction to support reporting.
- Ensure all client service activities and data handling comply with privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
- Customer service, sales, or front-desk operations for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience in handling basic financial transactions and customer inquiries.
- Proficiency in MS Office (Word, Excel) and experience with CRM systems.
- Excellent written and verbal communication skills in both English and Khmer.
- Previous experience working within an educational or training institution.
Soft Skills
- Strong customer-centric mindset and interpersonal skills.
- High attention to detail, reliability, and strong organizational skills.
Graphic Designer
Position Circumstances
- Career Category: Arts / Graphic Design, Computer - General
- Schedule:Full-time
- Salary: Negotiable
Reports To: Marketing Executive
Business Unit: Marketing
The Graphic Designer is responsible for shaping the visual identity of English Learning Academy (“ELA”) CO. LTD. This role focuses on conceptualizing and creating compelling graphics for digital and print media, conducting dynamic photo and video shoots, and collaborating closely with the marketing team to drive brand awareness and support enrollment campaigns for the learning center.
Duties & Responsibilities:
- Visual Design & Content Creation
- Create visually compelling graphics for digital and print media, including social media posts, website banners, brochures, and event materials.
- Prepare and edit photos and videos for various platforms.
- Photography & Videography
- Plan, execute, and direct on-site video and photo shoots to capture engaging content for marketing and promotional use.
- Manage and maintain camera equipment, lighting, and audio gear to ensure high-quality multimedia production.
- Marketing & Brand Consistency
- Collaborate with the marketing and consulting teams to develop creative concepts and ensure brand consistency across all visual communications.
- Assist in the design and production of marketing campaigns and promotional materials.
- Administration & Organization
- Maintain and organize a library of design assets. Perform other duties as assigned by the immediate supervisor.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Graphic Design, Fine Arts, or a related field is preferred
Work History:
- Graphic design role, with a strong portfolio showcasing your work for 1 to 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proficiency in graphic design and video editing software, including: Photoshop, Illustrator, lightroom, Capcut, Premier pro, etc
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience operating camera equipment and lighting for professional photography and videography.
- A good command of English Proficiency.
Soft Skills
- Creative thinking with strong attention to detail and problem-solving skills.
- Ability to work under tight deadlines with high accuracy.
