Digital Marketing and Media Lead
Position Circumstances
- Career Category: Communications, Sales / Marketing, Media
- Schedule:Full-time
- Salary: Negotiable
Location: Phnom Penh (some travel outside PP)
Reporting to: Marketing Director
Probationary Period: 3 months
As Digital Marketing and Media Lead, you will lead Marie Stopes International Cambodia’s (MSIC) digital marketing work, ensuring MSIC is reaching existing and potential clients online with messaging on MSIC’s services, with the ultimate aim to drive client footfall to MSIC healthcare service delivery points. You will design and implement MSIC’s digital strategy and be responsible for creating content that can be used on a variety of digital platforms, including MSIC’s website, and social media channels.
Duties & Responsibilities:
- Digital Marketing Strategy Design and Implementation
- Review the MSIC marketing strategy and annual plan, design and implement the strategy/plan focused on digital marketing
- Keep up-to-date with trends in population digital behaviour and new digital marketing approaches
- Keep up-to-date with MSI’s global marketing guidelines and ensure MSIC is compliant where necessary
- Propose and execute new ways of creating and distributing content that enables MSIC to reach more clients with information and sell more MSIC healthcare services
- Implement and monitor MSIC digital campaigns by developing and uploading content in line with the digital marketing strategy
- Support the MSIC contact centre staff to check MSIC social media profiles, including answering questions and inquiries from our clients when necessary
- Design approaches to monitor and evaluate the effectiveness of MSIC’s digital marketing campaigns/content and take on board findings to design future approaches
- Create monthly reports on MSIC’s digital marketing activities and results and present these to internal stakeholders when necessary
- Ensure any donor deliverables in relation to digital marketing are delivered on time and on budget.
- Creation of digital content and social media management
- Create content for digital platforms and on occasions, work with creative/marketing/graphic design agencies
- Develop content and keep the MSIC website up-to-date
- Manage MSIC owned social media channels (Facebook, IG, TikTok, YouTube, LinkedIn, Google Business) and ensure audiences are engaged
- Run results-driven paid and/or organic digital campaigns on Meta and TikTok
- When necessary, take photos, film footage and carry out editing
- Media Relations
- Manage media relations, including relationships with journalists and influencers for review, stories, press releases, and interviews
- Manage all media requests. Answer inquiries from the media and ensure that messages are in line with the MSIC brand and message
- Actively connect with influential media outlets and journalists to place stories/ads about MSIC and relevant sexual and reproductive health news
- If required, orient MSIC spokespeople on managing interviews and other media related-activities.
- Case-study development and donor reporting
- Respond to requests in developing case-studies for donor projects when necessary
- Support donor reporting when required
- Pro-Active MSIC Team Member
- Work collaboratively with MSIC team members, seeking input into your work
- Carry-out other duties delegated by the Marketing Director
Expected Profile of Candidates
Languages:
- English - Fluent
- Khmer - Fluent
Qualifications:
- Bachelor's Degree in Communications, Marketing or relevant field or related experience.
Work History:
- Work experience for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Experience of designing digital marketing strategies/campaigns/approaches with clear goals
- Experience in producing a range of engaging content for a variety of online media
- Experience of monitoring and evaluating the effectiveness of digital marketing approaches and using learning to influence future strategies
- Experience of working in the health sector is desirable
- Can develop innovative, engaging and creative content for specific target audience
- Knows how to manage and monitor social media outlets like Facebook and YouTube
- Displays in-depth knowledge and understanding of audience engagement strategies
- Excellent written communication skills in Khmer and English
- Has strong interpersonal & listening skills
- Photography, filming and photo/film editing skills
Soft Skills
- Strong supporter of sexual and reproductive health rights for all men/women, including abortion services
- Results focused - goes above and beyond
- Self-motivational/Self Starter
- Team Player
- Willing to provide capacity building to staff members with limited marketing knowledge
- Must be committed to ensuring MSIC’s marketing approaches are inclusive and encourage marginalised groups to seek and access sexual and reproductive health services
Community Engagement Officer
Position Circumstances
- Career Category: Community Development, Social Work, Rural development
- Schedule:Full-time
- Salary: Negotiable
Location: Kampong Thom (frequently travelling to Siem Reap)
Reporting to: Contact Centre and Community Marketing Lead
Probationary Period: 3 months
Contract Duration 12 months
The Community Engagement Officer’s purpose is to deliver effective strategies and activities to ensure strong community engagement and partnerships with community groups and individuals in 2 provinces-Siem Reap, and Kampong Thom. In particular, the role will seek and deliver increased engagement and referrals among potential and existing clients including women of reproductive age, youth, adolescents and people with disabilities. With effective strategies in place, the work of this role will result in increased demand for our services across all channels within the communities served. This role will also maintain MSIC local referral networks and relationships with NGO partners, and local authorities.
Duties & Responsibilities:
- Community engagement activities
- Work with Marketing team to develop effective community activities and an annual work plan to increase engagement among target audiences across service delivery channels in the 4 provinces
- Implement, facilitate and/or join community activities to increase demand for contraception, safe abortion, and other sexual and reproductive health (SRH) services within the 4 provinces
- Request and complete any necessary authorisation process to be granted permission from local authorities for conducting community activities
- Engage and coordinate with community leaders, local health chiefs, key influencers and/or SRH advocates to promote our services
- Assist and support the implementation of local demand generation / marketing activities
- Partnerships, referrals and supervision
- Identify, and engage key referral agents, private provider partners, pharmacists, and potential small business owners for expanding referral networks within the 4 provinces
- Arrange regular visit based on list of potential referral partners within the 4 provinces
- Implement, facilitate or join activities/events strengthening referral networks
- Approach local Centre Manager for field trip planning
- Work with contact centre to assist referral clients in accessing sexual and reproductive health services at the local centre/clinics
- In liaison with the Marketing team, partners and/or join activities with local authorities, associations, clubs, and others working among our target audience
- Monitoring, evaluation, and reporting
- Conduct feedback surveys and submit post-activity reports including photo documentation after every marketing/promotional/community activity to inform future activities.
- Develop and improve supporting job aids and marketing materials for community mobilization
- Complete and submit Marketing Activities Report (MAR) every month.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree is preferred
Work History:
- Work experience for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven experience in effective community engagement and/or partnership development
- College experience is preferred but not necessary
- Experience in working with community groups and individuals, including rural and remote areas
- Experience in implementing and facilitating activities in the community to raise awareness or promote services/products
- Experience in communicating key messages among potential clients and/or stakeholders
- Experience in supervising or training other volunteers and/or team members
- Effective communication through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
- Strategic thinker able to see the opportunities and threats to achieve relevant contact with new potential clients/partners in our communities
- Creativity in stimulating ideas and finding potential links between community activities and Marie Stopes’ work
- Comfortable and confident in liaising with key government departments and local authorities
- Confident in facilitating discussions on safe abortion and other sensitive topics among women and men, including youth and people with disabilities
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services
- Results focused - goes above and beyond
- Self motivational /Self Starter
- Team Player
- Driven and determined to deliver results
- Thinking ahead and taking action to make the most opportunities by finding optimal solution
Community Engagement Officer
Position Circumstances
- Career Category: Social Work, Community Development, Rural development
- Schedule:Full-time
- Salary: Negotiable
Location: Phnom Penh (frequently travelling to provinces)
Probationary Period: 3 months
Contract Duration 12 months
The Community Engagement Officer’s purpose is to deliver effective strategies and activities to ensure strong community engagement and partnerships with community groups and individuals in 2 provinces-Kandal, and Svay Rieng. In particular, the role will seek and deliver increased engagement and referrals among potential and existing clients including women of reproductive age, youth, adolescents and people with disabilities. With effective strategies in place, the work of this role will result in increased demand for our services across all channels within the communities served. This role will also maintain MSIC local referral networks and relationships with NGO partners, and local authorities.
Duties & Responsibilities:
- Community engagement activities
- Work with Marketing team to develop effective community activities and an annual work plan to increase engagement among target audiences across service delivery channels in the 4 provinces
- Implement, facilitate and/or join community activities to increase demand for contraception, safe abortion, and other sexual and reproductive health (SRH) services within the 4 provinces
- Request and complete any necessary authorisation process to be granted permission from local authorities for conducting community activities
- Engage and coordinate with community leaders, local health chiefs, key influencers and/or SRH advocates to promote our services
- Assist and support the implementation of local demand generation / marketing activities
- Partnerships, referrals and supervision
- Identify, and engage key referral agents, private provider partners, pharmacists, and potential small business owners for expanding referral networks within the 4 provinces
- Arrange regular visit based on list of potential referral partners within the 4 provinces
- Implement, facilitate or join activities/events strengthening referral networks
- Approach local Centre Manager for field trip planning
- Work with contact centre to assist referral clients in accessing sexual and reproductive health services at the local centre/clinics
- In liaison with the Marketing team, partners and/or join activities with local authorities, associations, clubs, and others working among our target audience
- Monitoring, evaluation, and reporting
- Conduct feedback surveys and submit post-activity reports including photo documentation after every marketing/promotional/community activity to inform future activities.
- Develop and improve supporting job aids and marketing materials for community mobilization
- Complete and submit Marketing Activities Report (MAR) every month.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree is preferred
Work History:
- Work experience for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven experience in effective community engagement and/or partnership development
- College experience is preferred but not necessary
- Experience in working with community groups and individuals, including rural and remote areas
- Experience in implementing and facilitating activities in the community to raise awareness or promote services/products
- Experience in communicating key messages among potential clients and/or stakeholders
- Experience in supervising or training other volunteers and/or team members
- Effective communication through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
- Strategic thinker able to see the opportunities and threats to achieve relevant contact with new potential clients/partners in our communities
- Creativity in stimulating ideas and finding potential links between community activities and Marie Stopes’ work
- Comfortable and confident in liaising with key government departments and local authorities
- Confident in facilitating discussions on safe abortion and other sensitive topics among women and men, including youth and people with disabilities
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services
- Results focused - goes above and beyond
- Self motivational /Self Starter
- Team Player
- Driven and determined to deliver results
- Thinking ahead and taking action to make the most opportunities by finding optimal solution
Contact Centre Counsellor
Position Circumstances
- Career Category: Customer Service/Support, Health/Medical
- Schedule:Part-time
- Salary: Negotiable
Reporting to: Contact Centre Senior Officer
Probationary Period: 3 months
Contract Duration 12 months
Marie Stopes International Cambodia provides family planning and sexual reproductive health services across clinics, quality assured network of private providers and public health facilities. Clients are referred to providers in this network through a variety of channels including the Contact Centre which provides information and advice to clients before referring them.
The purpose of the Contact Centre is to serve as a central point of contact for clients by providing information and increasing awareness of Marie Stopes services. The Contact Centre Counsellor will be responsible for providing high-quality counselling, support and information to Marie Stopes clients.
Duties & Responsibilities:
- Provision of counselling, support, information and referrals to Marie Stopes clients
- Provide medical and general level of counselling and relevant information to clients who access Marie Stopes through our Contact Centre on reproductive health and related issues
- Answer inbound requests promptly and in accordance with established procedures
- Respond to emails, online webchat, online apps and private social media messages such as Facebook on a regular and timely basis
- Understand and interpret callers’ complaints/or suggestions accurately
- Escalate medical emergencies and queries as appropriate, including to the relevant Marie Stopes clinic.
- Service quality follow-ups: Placing of outbound calls to clients who visited Marie Stopes service delivery channels
- Reminder follow-ups: Reminding clients before their visits
- Refer callers to Marie Stopes clinics, quality assured network of public and private providers and make appointments as needed
- Have a good understanding of Marie Stopes and services
- Place outbound calls to clients from our database to find out about their client experience when visiting our service delivery channels, and provide recommendations to the organisation for improving service and procedures
- Direct requests and unresolved issues to the appropriate resources (Contact Centre Senior Officer, Quality team, Medical team member, etc.)
- Proactively keep up-to-date on new procedures and services offered by MSI to build and educate callers’ interests
- Flexible, able to carry out both inbound and outbound communications with clients
- Support clinical team by collecting feedback from the client
- Data entry
- Enter new client information into the system and maintain the Contact Centre database
- Keep records of callers interactions and details of actions take
- Contribution to the marketing activities
- Attends events, group discussion and other marketing activities to assist in providing counselling and promote the Contact centre
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Medium
Skills & Knowledge:
General & Technical Skills
- Experience in front office/customer service role (Midwife or Nurse is an advantage)
- Fluent in Khmer both oral and written (high level)
- English oral and written (medium level)
- Knowledge of customer service principles and practices
- Familiarity with administration and clerical processes
- Good grasp of health knowledge
- IT skills (focus on Microsoft Office basics, and social media)
- Client-facing/Client service experience
- Client focused with good interpersonal skills to engage with people of all levels (government, donor and community)
- Have a clear telephone voice, ability to write & type. Confident, comes across as clear
- Strong desire to help others , empathetic, willing to learn
- Overall understanding of MSI activities and services
- Experience working in the sexual reproductive health field
- IT skills (focus on Microsoft Office basics, and social media)
- Ability to communicate clearly, especially on the telephone and through online chat
- Strong “soft” skills, including strong verbal and written communication skills
- Working as part of a team by being supportive, flexible and showing respect for each other, but also able to work independently and show initiative
Soft Skills
- Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services.
- Results focused - goes above and beyond
- Self motivational/Self Starter
- Team Player
- Adaptable and flexible, including changes in the work schedule
Assistant Video Editor
Position Circumstances
- Career Category: Assistant, Media
- Schedule:Full-time
- Salary: Negotiable
Reporting to: Digital Marketing and Media Lead
Probationary Period: 3 months
Contract Duration 12 months
The role of the Assistant Video Editor is to assist the production of engaging, attractive, innovative content video materials for online and offline platforms following Marie Stopes International Cambodia (MSIC) brand identity and brand book/guidelines. He/she will also design some materials and content needed for overall marketing and communication use.
Duties & Responsibilities:
- Produce MSIC’s video materials
- Work with Graphic Design & Production Senior Officer to maintain and troubleshooting audio, video, and lighting equipment
- Support and participate in the production of video materials, and operating camera or recording if required
- Ensure the quality of the video materials are in line with MSIC’s brand book/guidelines
- Handle video post-production duties ensuring timely delivery
- Report video production project status and KPI/metrics to the Senior Officer on a weekly basis
- Monitor and evaluate the effectiveness of MSIC’s video material displays and broadcast and take onboard findings to design future materials
- Participate in events organized by MSIC and implementing duties delegated by the line manager.
- Participate in innovative designs
- Collaborate with the team and support designing content marketing for social media, website and other channels if required
- Help bring new ideas for design and content creation to the team using your expertise and eye for great design
- Work with the team to create image/carousels/GIF posts for online platforms
- Work with the team to create thumbnails for videos, static posts, carousel, photo slideshow, photo album and other materials required for MSIC’s service delivery points and events
- Other tasks assigned by line manager
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree is preferred
Skills & Knowledge:
General & Technical Skills
- College experience is preferred but not necessary
- Ability to use Photoshop, Illustrator, Adobe Premiere, Davinci Resolve and other design/video editing applications
- Experience in video production and editing
- Experience in graphic design is a plus
- Basic understanding of social media and the tools
- Understanding of sexual reproductive health and safe abortion
- Be creative and have a good visual sense
- Effective communication through active listening and good questioning techniques, ensuring information is clear and concise.
- Confident in facilitating online discussions on safe abortion and other sensitive topics among women and men, including youth and people with disabilities
- Know how to attract audience with designs
- Understand what online audience are interested in and the current trends
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services
- Results focused - goes above and beyond
- Self motivational /Self Starter
- Team Player
- Driven and determined to deliver results
- Thinking ahead and taking action to make the most opportunities by finding optimal solution
Clinical Quality Assurance
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: Negotiable
Location: Phnom Penh (regular field travel)
Reporting to: Clinical Director
Probationary Period: 3 months
Contract Duration: 12 months
The Clinical Quality Assurance officer - MS Ladies is required to provide high-level clinical quality assurance and training support to the MSI Cambodia - MS Ladies service delivery channels. This role is responsible for ensuring high quality delivery of family planning, safe abortion and other sexual and reproductive health services to ensure MSI Cambodia clients are able to realise their plans to have children by choice and not by chance.
Duties & Responsibilities:
- QA planning and support
- Adhere to all MSI Global Quality Assurance and Clinical standards.
- Develop individual clinical quality assurance plans and reports to continue to improve the offered services and share the learning points among practitioners.
- Routine review and follow up CQIA and CSS action tracker plan with evident based.
- Support to review and updating of clinical quality improvement tools and guidelines as necessary to ensure they meet MSI global standards.
- Conducting QA and coaching
- Conduct initial quality assessments and regular QA visits in line with the QA plan that include a competency assessment against the MSI framework, an internal audit using MSI guidelines, Continuous Supportive Supervision (CSS) and conducting an SBI feedback session to identify strengths and ways to improve it.
- Provide support with the annual external QTA assessment visits to all selected facilities and assist in coordinating the implementation of the recommendations provided by the MSI Medical Development Team and MSI Cambodia Medical Advisory Team.
- Conduct Competency Assessment (CA) regularly according to the approved action plan, ensuring the accuracy, completeness, and quality of all related services.
- Conduct follow up QA visits confirm improvements have been implemented and provide feedback/clarification using SBI approach to improve efficiency.
- Collate results of post clinical quality assessment visits and submit a report to summarise the positive changes as well as suggestions on how to accelerate the improvements.
- Incident Management
- Responsible for the overall clinical incident /products related incident management policy, including awareness across the organisation.
- Training
- Submit an annual training needs assessment plan derived from the CSS and internal audit process to the training coordinator to inform their development of a training plan.
- Assist in facilitating training sessions as required from set training plans or additional needs as required.
- Self-lead in learning QA tools or clinical guidelines from relevant sources and be a resourceful person to distribute those information with providers.
- Other task - MS Ladies Supporting
- Establish effective working relationship with MS Ladies in designated target areas.
- Collect reports from MS Ladies/MS Ladies Supervisors and submit to Database in timely manner.
- Ensure policies, clinical guidelines/protocols and clinical standards lead to the provision of high quality SRH services by MSI Cambodia service delivery channels.
- Set the highest example of fostering a non-judgemental environment where all services are available without discrimination for all clients who need them.
- Contribute to MSIC's annual planning, program design and strategic planning exercises.
- Attend other internal and external meetings as required.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Work History:
- Medical Doctor/ Medical Practitioner/ Senior midwife with at least experience in sexual and reproductive health, especially family planning and safe abortion services for 4 years
Skills & Knowledge:
General & Technical Skills
- Registered with the Cambodia Medical Council (CMC) or Cambodia Midwifery Council (CWC).
- Fluent in Khmer both oral and written.
- English oral and written
- Strong experience in the development of quality assurance feedback mechanisms and development of no-blame culture in the health system.
- Demonstrate strong competency in interpreting, analysing, and using data for clinical quality provincial and local level.
- Evidence of ability to collate and feedback quality assurance data for decision making and evidence-based policy.
- Extensive experience in development and implementation of clinical quality assurance tools and instruments.
- Experience working with communities to raise awareness on health, safety, and quality standards.
- Ability to communicate fluently in English and Khmer with excellent report writing skills
- Ability to develop and implement effective work-plans
- Ability to manage and prioritise a demanding workload
- Computer literacy Word, Excell, power point
- Ability to multi-task
Soft Skills
- Strong supporter of sexual reproductive health rights for all men/women, including abortion services.
- Results focused - goes above and beyond
- Self-motivational/Self Starter
- Liability and acceptance to feedback
- Team Player
