IT Support Technician
Position Summary Expectations - Duties, Responsibilities
O.E.I (CAMBODIA) CO., LTD is currently seeking an experienced IT Support Technician to provide hands-on technical support for our Cambodia office. This role will function as a part of the larger IT Support team to provide IT support to Orbital users, helping the company continue to grow and innovate at a high pace. The ideal candidate will support all of the local office’s technical needs including configuring equipment, troubleshooting issues, managing support tickets, managing equipment inventories, and helping support remote users. This role will gain exposure across cutting edge technologies, including cloud and security platforms.
- Position duties include, but are not limited to, the following:
- Provide on-site technical support to the local office for desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.
- Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, management of issued software licensing for programs such as Adobe, AutoDesk, etc.
- Perform activities including onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.
- Respond to or surrender helpdesk requests in a timely manner.
- Maintain a security first approach and help manage IT security policies and procedures.
- Record, track and document issues / solutions into knowledge bases.
- Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.
- Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes
- Review, update, and maintain IT policies, procedures, and user walkthroughs
- Work as a part of the corporate IT Support team to provide remote support to internal users in all Orbital offices ranging from field workers to managers and executives.
- Provide support for Data Management tasks including entry, maintenance, verification, and quality control
- Requirements:
- Minimum 2 years of experience with providing effective and efficient real-time in-person and remote support
- Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies
- Ability to develop and write technical documentation.
- Ability to work collaboratively in teams and across organizations.
- Bachelor’s degree in a related field, or equivalent combination of education and experience.
- Candidate must demonstrate strong communication and problem solving skills.
- Ability to multi-task and handle multiple requests and projects simultaneously.
- Candidate must be fluent, written and spoken in the English language
- Preferred requirements:
- Experience in Microsoft o365 management. Microsoft Certifications a plus.
- Experience with Cisco Meraki products
- Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.
- Physical requirements:
- While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee must occasionally lift and/or move up to 23 Kg.
- Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.
