IT Helpdesk Specialist
Position Summary Expectations - Duties, Responsibilities
Job Description
IT helpdesk Specialist experts provide technical and troubleshooting assistance related to MT4, MT5 trading platforms and other technical tools and products. Working within a company, these professionals must be excellent communicators and be able to translate their technical knowledge into actionable direction. They know how to research a problem and come up with a solution when they don't have an answer.
Work condition:
- Mon – Fri (Rotating Shifts)
- Morning Shift: 06:00~15:00.
- Night Shift: 14:00~23:00.
- Night Shift (Graveyard Shift): 22:00~07:00.
Working days are from Monday to Friday, and shifts are required in case of Cambodian national holidays.
Compensation
- NSSF
- Insurance
- Other benefits according company’s policy
- Financial platform back-end setting maintenance (MT4, MT5, Back office)
- Bridge system setup and maintenance, record query
- Setup and maintenance of various plug-ins and related tools
- Complete customer requirements and troubleshooting
- Monitor and maintain stable system operation
- Answering customer questions and troubleshooting
- Bachelor’s degree in IT or related field (Fresh graduates are encouraged to apply)
- Working knowledge of basic operation of clerical related software, operating system
- Knowledge and experience in customer service
- Language skills: excellent English (Chinese is preferable)
