Hospitality Training Officer (1 Position)
Position Circumstances
- Career Category: Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Employment start: July 2024
Duties & Responsibilities:
- Responsibility:
- Develop Collaborative Agreement with PDoTs, the Intervention Plan, Operation Plan, Deep Dive, PIKHAP and entry in the Emon System that is the approach of Project management, this includes the development of the activities, workplan, budget, monitoring and supporting.
- Coordinate meetings with sub national partners, private sectors and relevant stakeholders
- To work with HoKa industry trainers and Provincial Department of Tourism (PDoTs) trainers to delivering the training, assessment and certification
- To work closely with private sector to support for training need consultation, in-house training, assessment and certification
- Coordinate, manage and support the trainings to owners/managers, low skilled workers as well as capacity building training, professional industry placement programme, workshops and meetings.
- Build a strong networking with potential local professionals, alumni, trainers and assessors
- Work closely with the industries and government institutes.
- Collaborate closely with the Intervention Area Manager to build synergies and ensure high-quality implementation of Intervention Area.
- Provide technical supports on HoKa training programme in collaboration with relevant actors and experts.
- Support in coordinating training logistic with partners.
- Coordinate and assess the quality of the implementation.
- Conduct Monthly meetings with PDoTs to monitoring and the progress of the tripartite Collaborative Agreement between Skills Development Programme of Swisscontact, Department of Tourism of Banteay Meanchey, Oddar Meanchey and HoKa Steering Committee of the Ministry of Tourism.
- Support in liaising with the relevant authorities and the private sector.
- Provide technical support, monitoring and coaching.
- Facilitate/coordinate reflection workshops and capacity development.
- Facilitate/coordinate provincial hospitality technical working group
- Tracking the beneficiaries, meeting, event, workshop, budget, participant in the system on time
- Maintains networking with other relevant projects and organisations.
- Any other tasks will be assigned and requested by the Intervention Area Manager or Team Leader.
- Project management:
- Supports the Intervention Area Manager in revising the LogFrame, results chain and budget for Intervention Area , when necessary.
- Supports the Intervention Area Manager in the overall programme management and coordination, including planning (Yearly Plans of Operation), reporting to the donor (annual and semi-annual reports), steering (bi-annual Steering Committee meetings) and strategic review (meetings and other activities of the Strategic Review Panel).
- Provide technical supports on HoKa training programme in collaboration with relevant actors and experts.
- Support in coordinating training logistic with partners.
- Coordinate and assess the quality of the implementation.
- Support in liaising with the relevant authorities and the private sector.
- Provide technical support, monitoring and coaching.
- Facilitate/coordinate reflection workshops and capacity development.
- Facilitate/coordinate provincial hospitality technical working group.
- Informs the Intervention Area Manager of any perceived challenges and risks in the Intervention Area.
- Provides the Swisscontact Cambodia communication team pro-actively with relevant information about the Intervention Area (start and ending of courses, workshops, meetings, ceremonies etc.)
- Support short-term expert missions as relevant for Intervention Area.
- Technical translation oral and written, Khmer to English and vice versa.
- Performs other duties as required by the Swisscontact.
- Any other tasks assigned and requested by the Intervention Area Manager or Team Leader.
- Monitoring and Results Measurement (MRM):
- Conduct regular field visits to monitor the progress and results of Intervention implementation.
- Support team and partners to collect data and regularly update the SDP database.
- Provide guidance for partners in data collection and monitoring techniques
- Attend meetings and help to coordinate and monitor SDP activities.
- Ensure high quality of service provided to learners by providing technical review and feedback on findings and recommendations and ensuring adequate follow-up.
- Support partners in developing and applying tools for smooth monitoring of activities.
- Proactively suggest and apply qualitative methods for MRM.
- Work with other staff members to address the quality of the project outputs and assessing adherence to quality standards and policies.
- Support the integration of best practices and lessons learnt into MRM processes.
- Coordination:
- Support the organisation and facilitation of regular meetings with project stakeholders
- Proactively exchange information with government stakeholders as well as other stakeholders and like-minded organisations.
- Minimum Bachelor’s degree in business administration or entrepreneurship or another relevant subject.
- Possess knowledge and experiences in entrepreneurship, start-up, business development and innovation.
- Minimum 2 years experiences in working with project and event management, relevant to entrepreneurship is desirable.
- Strong communication and partner relationship management skill
- Ability to work independently, with high motivation, responsibility, and professionalism to deliver work activities to a good standard.
- Ability to work with high flexibility and to adapt to different working styles of different stakeholders.
- Fluent in Khmer and with advanced English
- Computer literacy including internet/e-mail, office application (words, excels, PowerPoint etc). A tech savvy personality is desired
- Willingness to learn and improve oneself on different topics and dimensions
- Be Responsible, resilient and positive attitude toward the works
