Head of Programs
THE OPPORTUNITY
The Head of Programs-Cambodia (HP-C) provides leadership and strategic oversight of The Fred Hollows Foundation’s (FHF) country program portfolio in Cambodia. Reporting to the Country Manager, the HP-C collaborates with technical resources from FHF’s headquarters, global offices, and country support networks to drive the successful delivery of a national program which takes a systems/sustainable approach to scaling quality cataract and refractive error services. This includes leading the implementation, monitoring, and review of the program to ensure effective and efficient delivery aligned to the national strategy, while also managing donor relationships to sustain and expand support. The HP-C will lead the national program in collaboration with key development stakeholders to strengthen the eye health system within the health sector and across related fields in Cambodia. The HP-C leads and manages the country program team. Where overseeing a grant, the role will also have a dual reporting line to global donor management leadership and be highly accountable to the donor for the delivery of the grant.
ABOUT YOU
The Head of Programs-Cambodia (HP-C) role requires demonstrated experience in strategic planning and leadership, operational delivery, and stakeholder engagement to lead high-impact programs and projects that drive meaningful change. The ideal candidate will have a proven track record in managing medium- to large-scale projects, negotiating with government agencies, leading teams, and driving high-level strategic advocacy and stakeholder engagement, and operating in a complex global structure that requires high adaptability and resilience to changing circumstances.
- KEY RESPONSIBILITIES
- Manage the country program team, providing clear leadership and direction.
- Lead the design, implementation, monitoring, evaluation, reflection, and learning processes across all country programs and projects.
- Oversee project budgeting and financial management to ensure accountability and efficiency.
- Develop and maintain strong relationships with project partners, including government agencies, UN agencies (e.g., UNFPA, WHO, UNICEF, UNOPS, UNDP), bilateral donors (e.g., DFAT, USAID, KOICA, JICA), development partners, NGOs, private sector stakeholders, and others.
- Serve as the primary point of contact for donors, ensuring transparent and effective communication.
- Engage and coordinate with other development projects to leverage synergies, ensure complementarity, and maximize development impact.
- Represent The Fred Hollows Foundation externally with professionalism and strategic alignment.
- Lead the development and submission of program and project reports for internal and external audiences.
- Monitor and manage project risks, including proactive reporting and mitigation measures.
- Develop and implement a communications strategy to highlight project outcomes and impact.
- Contribute to the development of The Foundation’s strategic direction in Cambodia.
- Lead advocacy efforts with the Cambodian government to advance eye health priorities.
- Perform other duties as assigned by the Country Manager or The Foundation’s leadership.
- Reporting:
- The Head of Programs-Cambodia (HP-C) reports directly to the Country Manager (CM) in Cambodia, who is responsible for the successful implementation of the country program.
- The country program team reports to the HP-C.
- The HP-C regularly engages with technical resources from The Fred Hollows Foundation’s (FHF) headquarters, global offices, and country support networks.
- The HP-C works closely with the Global Program Chief of Party on donor engagement, reporting, and project management.
- WHAT YOU’LL NEED TO SUCCEED
- Master’s degree in Public Health, International Development, or a related field.
- Excellent presentation skills, with the ability to convey information clearly to diverse audiences.
- Proven experience in negotiating and partnering with government agencies and development partners.
- Experience in social development, public health, or rehabilitation sectors; exposure to eye health programs is an advantage.
- Demonstrated experience in high-level representation, strategic advocacy, and stakeholder engagement with senior government officials, multilateral agencies, and other partners.
- Familiarity with managing medium to large projects or similar bilateral and multilateral donors.
- Strong leadership skills, with the ability to lead teams and influence senior stakeholders effectively.
- Experience in resource mobilisation and a proven track record of securing significant funding for local programs.
- Strong financial acumen, with the ability to develop and implement sound financial policies and procedures.
- Excellent project management skills; prior exposure to eye health-related programs is an asset.
- Outstanding communication skills, with the ability to work effectively in cross-cultural environments and fluency in written and spoken English.
Monitoring, Evaluation, Reflection & Learning (MERL) Manager
THE OPPORTUNITY
The Monitoring, Evaluation, Reflection & Learning (MERL) Manager is accountable for supporting the Cambodia country program teams to engage to a high standard, in The Foundation’s monitoring, evaluation, reporting, learning and data quality assurance processes and building a culture of continuous quality improvement across the hub’s programs. This position will have a primary portfolio of the Cambodia program, but work may expand to other countries and global initiatives when necessary. The Manager will support the Cambodia country program team to engage effectively with processes outlined in the Monitoring, Evaluation, Reporting and Learning (MERL) Framework, and data quality assurance activities. The position will continuously build M&E capacity across the program and implementing partners to ensure the MERL framework is applied and utilised to inform program quality improvement. The position will also design MERL plan and necessary tools and collect the country program data for reporting.
- KEY RESPONSIBILITIES
- MERL processes and systems
- Provide technical leadership and support in the development, implementation and review of The Country Program’s MERL frameworks, processes, and systems at both country and global level.
- Provide M&E technical guidance and capacity building to implementing partners and conduct collection, analysis, reporting and utilisation of data for the implementation of country and global projects, and country strategies.
- Ensure appropriate incorporation of The Foundation’s MERL standards, including the Research and Evaluation Policy, in project and country plans and activities.
- Perform monitoring against project and country strategy MERL frameworks, including supporting evaluation commissioning and evaluation management.
- Facilitate thematic MERL learning initiatives at both the country program and global level.
- Contribute to strategic MERL initiatives, including organisation level thematic reviews and learning synthesis.
- Conduct relevant field travel to assess and support implementation of The Foundation’s MERL framework and related policies.
- Design MERL plan and necessary tools and collect the country program data for reporting.
- Support the development of MERL plan for country strategy and programs.
- Undertake other tasks assigned by Country Manager and Head of Programs, Cambodia.
- Data quality assurance
- Ensure that country level projects routinely collect and analyse verifiable quantitative and qualitative data for project improvement.
- Work collaboratively to implement The Foundation’s data quality assurance and CQI systems, process and tools in collaboration with the Economist, ANCP team and Grants Manager.
- Partner capacity development
- Support country teams to identify opportunities and develop plans to strengthen partner MERL practice, with a focus on Routine Data Quality Assurance
- Reporting:
- The MERL Manager reports to the Head of Programs, Cambodia.
- The MERL Manager regularly engages with technical resources from The Fred Hollows Foundation’s (FHF) headquarters, global offices, and country support networks.
- The MERL Manager works closely with the program implementing partners on reporting, and project monitoring management.
- WHAT YOU’LL NEED TO SUCCEED
- Master’s degree in Public Health, International Development, or a related field.
- Demonstrated experience designing and using project/program monitoring and evaluation frameworks.
- Experience designing, commissioning and/or conducting project or program evaluation
- Experience in project or program delivery, preferably in an international development context.
- Experience in or understanding of use of data in the health sector.
- Experience working across cultures
Project Officer
THE OPPORTUNITY
The Project Officer is accountable for working with implementing partners in Cambodia for the planning and implementation of FHF Cambodia’s projects that align to The Foundation’s strategy.
- Coordinate program and project activities to ensure implementing partners achieve agreed objectives and outcomes in line with project design documents, Annual Partnership Agreements, work plans, and budgets.
- Assist partners with the timely mobilization of goods, commodity and services necessary to initiate and complete project activities.
- Ensure timely submission of high-quality reports from partners, including data entry and validation.
- Review and approve requisitions to ensure they align with planned and budgeted activities.
- Actively contribute to the development of project proposals and design documents.
- Support implementing partners to ensure compliance with the Foundation’s program implementation, financial management, and compliance procedures.
- Monitor and evaluate project implementation to ensure progress toward intended outcomes.
- Support partners in preparing and monitoring annual financial budgets, including review partner advances and settlements, ensure timely submission of financial reports, and oversee appropriate use of project assets in accordance with Foundation policies.
- Collaborate closely with the relevant program team members to oversee project activities, including frequent field visits to project sites.
- Represent The Foundation in provincial and district level meetings
- Identify and recommend new strategies or approaches, and document lessons learned for continuous improvement.
- Collect data to develop case studies and beneficiary testimonies.
- WHAT YOU’LL NEED TO SUCCEED
- Bachelor’s degree in Public Health, Development, or a related field.
- Strong experience in project implementation management, including budget development and monitoring.
- Experience in the implementation of health projects and required outcomes.
- Proficient in computer applications, including MS Word, MS Excel, PowerPoint, and internet browsing tools.
- Proven ability to influence and work collaboratively with partners/stakeholders.
- Managing outcomes through partners and relationships with key stakeholders
