Grievance Clerk with Wildlife Alliance

BTDC-ID: 29871

Closing Date: 31-May-2024

Grievance Clerk

Office Address

House No. 9AB, St. 21, Village 7, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia

Contact Name

Wildlife Alliance

Email

TO: hortsokun@gmail.com

Website

www.wildlifealliance.org

Announcement Description

Wildlife Alliance is an equal opportunity employer committed to diversity, gender equality, and inclusion. Our organization is a leading Cambodian conservation NGO that strives to protect the human and indigenous rights of forest-dependent communities and indigenous peoples. The organization accomplishes this through comprehensive, community-led livelihood improvement activities and cutting-edge conservation programs that offer direct protection to forests and wildlife. Through its commitment to upholding human and indigenous rights, promoting sustainable development, and preserving biodiversity, Wildlife Alliance contributes significantly to community livelihood improvement and the protection of the unique ecosystems of the Cardamom Rainforest Landscape.

Grievance Clerk

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Career Category: Law
Type : Job Opportunity
Location: Phnom Penh
Schedule:Full-time
Salary: N/A

Position Summary

Wildlife Alliance is seeking a dedicated and passionate individual to fulfil the position of Grievance Clerk for the Southern Cardamom REDD+ project based in Phnom Penh but with occasional travels to the field sites. Successful candidates will play a crucial role in promoting and upholding the rights of local communities and indigenous peoples within the context of our REDD+ projects. All interested candidates, particularly women, are encouraged to apply for this unique opportunity.

Expectations - Duties, Responsibilities

Receive feedback and/or complaints from indigenous people and members of location communities either in person, via networks of community REDD+ focal points, via project hotline operator, grievance boxes, and accurately document in the Grievance Logbook all details of the complaint.
Analyze feedback and/or complaints to identify the root cause of the grievance and determine and pass the information on to the appropriate managers in charge by strictly following confidentiality, and anonymity to prevent any possible threat or retaliation to complainant.
Maintain open and professional communication with the complainant throughout the grievance process and provide regular updates on the status of the investigation and inform the complainant of any decisions or resolutions.
Maintain accurate and up-to-date records of all grievances, including documentation of investigations, communication with stakeholders, and decisions or resolutions.
Prepare reports summarizing grievance data and trends to identify potential systemic issues or areas for improvement complying with all applicable record-keeping and reporting requirements.

Requirements - Skills, Qualifications, Experience

Strong communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.
Fluency in Khmer and in English
Demonstrated commitment to the principles of Free Prior and Informed Consent, human and indigenous rights.
Proficiency in Por or Chong Indigenous language is preferred but not mandatory.
Previous experience in implementation of Feedback and Grievance Redress Mechanisms, conflict resolution, or a related field is an asset.
Membership in a local community or indigenous group, with a deep understanding of local cultures, customs, and traditions is a plus.

Application in English with a comprehensive CV and a recent photograph should be sent to the office address, or email provided in the contact details. Only short-listed candidates will be contacted for interview.