Family Strentening Officer (3 Positions)
Position Circumstances
- Career Category: Social Work, Community Development, Rural development
- Schedule:Full-time
- Salary: Negotiable
Reports to : Project Manager
Duty Location : SOS Prey Veng Province
Department : Program
The FSP Officer supports the delivery of Family Strengthening interventions that help vulnerable families care safely for their children and prevent separation. The role includes community engagement, household screening, monitoring the implementation of service packages, and supporting families in accessing livelihoods, education, and social protection. This position directly advances the SOS National Strategic Plan 2026–2028 focus areas on strengthening community-based care, building household resilience, and preventing unnecessary alternative care placements.
Duties & Responsibilities:
- Community Mobilization and Targeting
- Conduct outreach in target villages with local authorities and CCWC.
- Support eligibility screening, household vulnerability assessment, and enrolment.
- Orient families on program objectives and responsibilities.
- Support Service Delivery and Case Work (working together with Case Managers)
- Assist families in meeting goals set in their Family Development Plans.
- Facilitate access to education, health, employment, and public services.
- Provide basic coaching on positive parenting, financial planning, and life skills.
- Help identify needs requiring referral to specialized service providers.
- Safeguarding and Risk Monitoring
- Observe household conditions and ensure children are safe.
- Report protection concerns immediately via safeguarding channels.
- Support community-level awareness on safeguarding and safe parenting practices.
- Economic Strengthening and Livelihoods
- Link beneficiaries to vocational training and business-skills support.
- Guide families in using grants or stipends responsibly.
- Monitor income-generating activities and record progress.
- Coordinate with the private sector and training partners.
- Education and Child Well-being Support
- Track school attendance, dropout risk, and access to materials.
- Coordinate tutoring, school meetings, and learning support as needed.
- Work with teachers to resolve barriers to attendance and learning.
- Networking, Referral & Partnerships
- Build relationships with Commune/Sangkat Councils, CCWC, and DoSVY.
- Maintain strong ties with health centres, schools, and service providers.
- Work with NGOs and civil groups for additional support.
- Ensure referrals are followed up on and documented.
- Monitoring, Documentation & Reporting
- Maintain family progress records and activity reports.
- Enter updated data into CMIS or tracking tools.
- Support monthly reporting and program review meetings.
- Collect case stories and participate in learning workshops.
- Child Safeguarding Responsibilities
- Adhere to SOS Child & Youth Safeguarding Policy and Code of Conduct.
- Report any suspected safeguarding risks immediately.
- Ensure all HR/payroll processes uphold safeguarding standards, especially regarding safe recruitment.
- Working Relationships
- Internal
- Project Manager/FSP Coordinator
- Case Managers and Youth Workers
- Village and National safeguarding teams
- MEAL staff and data/reporting colleagues
- Finance and logistics staff
- External
- Commune/Sangkat Council and CCWC
- DoSVY, schools, teachers, health centres
- Local and International NGOs, CBOs, and private training partners
- Community groups: mothers’ groups, youth groups
- Families and children involved in the program
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in community development, social work, education, sociology, public health, or a relevant field
Work History:
- At least of experience working in community development or with vulnerable children/families for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Familiarity with community structures (Commune Council, CCWC, VCA, etc.)
- Experience in child protection, livelihoods, or youth support is an advantage.
- Basic knowledge of safeguarding and child development
- Ability to keep accurate records and use simple data tools
Soft Skills
- Strong interpersonal and community engagement skills
- Ability to build trust with families and vulnerable groups
- Coaching and facilitation ability with groups and individuals
- Responsible, respectful, and maintains confidentiality
- Willingness to travel frequently in villages and field sites.
Case Manager
Position Circumstances
- Career Category: Exec. / Management, Educate/Train/Teaching, Social Work, Community Development
- Schedule:Full-time
- Salary: Negotiable
Reports to : Project Manager
Duty Location : SOS Siem Reap Province
Department : Program Project
JOB SUMMARY
The Case Manager plays a key role in ensuring that children in Family-Like Care receive quality, safe, and child-centred support, aligned with SOS Cambodia’s strategic commitment to transitioning to strengthened alternative care and improving program quality. The role focuses on individualized development planning, safeguarding, coordinated service delivery, and smooth preparation for transition and reintegration. This post directly contributes to strategic priorities, including improved care quality, youth transition, and strengthened monitoring and accountability systems.
Child Safeguarding Responsibilities
- Adhere to SOS Child & Youth Safeguarding Policy and Code of Conduct.
- Report any suspected safeguarding risks immediately.
- Ensure all HR/payroll processes uphold safeguarding standards, especially regarding safe recruitment.
Working Relationships
Internal
- Project Manager/FLC Coordinator
- SOS Mothers, Youth Caregivers, Youth Workers
- Safeguarding officers and MEAL colleagues
- National programme and education teams
- Other Village Case Managers nationwide
External
- Commune/Sangkat Council and CCWC structures
- DoSVY, MoEYS schools, and training centres
- Health service providers and counsellors
- NGOs and private sector skills or employer partners
- Families and extended support networks
Duties & Responsibilities:
- Case Management and Planning
- Conduct assessments and maintain updated individual development plans.
- Track child progress across health, education, and psychosocial wellbeing.
- Maintain complete records and ensure accurate CMIS entries.
- Safeguarding and Child Protection
- Identify and manage risks affecting children.
- Report cases through safeguarding channels.
- Participate in incident management reviews when assigned.
- Support for Children and Youth
- Provide first-line psychosocial support and identify care needs.
- Coordinate tutoring, mentoring, counselling, or specialized help.
- Facilitate life-skills, confidence-building, and youth advisory involvement.
- Support for Mothers and Caregivers
- Coach caregivers on positive parenting, emotional support, discipline, and learning routines.
- Support peer-learning and strengthen shared childcare practices.
- Collaborate with Youth Caregivers for adolescent needs.
- Reintegration, Transition, and Aftercare
- Prepare transition plans for all adolescents from age 14 onward.
- Build and manage relationships with families, communities, and MoSVY.
- Track care-leavers as per aftercare guidance and provide follow-up support.
- Collaboration and Referral Coordination
- Work with schools, training centers, health staff, and local authorities.
- Lead referrals to specialized external services (medical, livelihood, counselling)
- Maintain good partnership conduct with the Commune Council and DoSVY.
- Monitoring, Reporting & Learning
- Submit monthly caseload summaries and progress reports.
- Participate in monitoring visits, audits, and learning meetings.
- Contribute case examples and success stories for donor and federation use.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in social work, psychology, education, sociology, or related field
Work History:
- At least supporting children or youth directly for 2 years
Skills & Knowledge:
General & Technical Skills
- Knowledge of Cambodian care systems, CCWC, and DoSVY is an advantage
- Experience with case management and child protection required.
Soft Skills
- Child-centered approach and respect for the child's voice.
- Understanding of trauma and alternative care standards.
- Effective communication, coaching, and group facilitation.
- Reliable documentation, planning, and confidentiality.
- Ability to work independently within agreed frameworks.
Admin & Procurement Officer (2 Positions)
Position Circumstances
- Career Category: Business Administration, Admin / Supervisory
- Schedule:Full-time
- Salary: Negotiable
Reports to : Project Manager
Duty Location : SOS Phnom Penh and SOS School Battambang
Department : Program Project
Job summary
The Admin Officer provides day-to-day administrative, logistical, and data support to the Family Like Care programme at SOS Children’s Villages Cambodia. The role helps ensure smooth operations by managing documentation, coordinating communication between the National Office and SOS Villages, arranging meetings and travel, supporting procurement and small-budget processes, and maintaining programme records and databases. The position also provides practical assistance for safeguarding activities and reporting requirements, helping the FLC team deliver quality care services for children and caregivers.
Working Relationships
Internal
- Reports to Program Manager/National FLC Coordinator
- Works closely with:
- Project Manager and FLC staff in target villages
- Finance & Procurement staff at National Office
- HR & OD Department (recruitment, onboarding, travel)
- MEAL team for data consolidation
External
- Vendors, service providers, and training venues
- Local partners when supporting activity logistics
Child Safeguarding
- Keep safeguarding files secure and confidential.
- Track reporting timelines and collect monthly and quarterly updates.
- Support logistics for safeguarding, PSHEA, and Code of Conduct training.
- Maintain records of trained staff, caregivers, and volunteers.
- Ensure new staff and caregivers complete safeguarding induction and sign policies.
- Share updated reporting templates and hotline information with villages.
- Check simple compliance items such as posters, complaint boxes, and form availability.
- Relay concerns promptly to the Project Manager or National Safeguarding Focal Point.
Duties & Responsibilities:
- Administrative and HR coordination
- Maintain up-to-date filing systems for staff records, travel approvals, leave forms, and FLC program documents.
- Support recruitment steps for programme staff, including posting vacancies, collecting CVs, scheduling interviews, and preparing interview files.
- Assist with onboarding and offboarding tasks, such as induction planning, preparing documents, and collecting exit forms.
- Track attendance and leave plans for FLC programme staff and submit monthly summaries to HR.
- Coordinate with HR on contract renewals, probation assessments, and training attendance records.
- Assist staff with travel and administrative requests in a timely way and ensure proper documentation is submitted.
- Share HR-related announcements, reminders, and templates with village staff and ensure acknowledgements are received.
- Uphold confidentiality and careful handling of staff and child-related documents.
- Procurement & Logistics support
- Assist with small purchases following SOS Cambodia procurement guidelines.
- Maintain asset and office supply inventory and prepare replenishment requests.
- Arrange logistics for meetings, workshops, and training, including venue booking, refreshments, printing materials, and transport arrangements.
- Coordinate travel support for staff, including ticketing, accommodation, advances, and clearances.
- Budget Tracking & Financial Administration
- Support the project manager in monitoring small operational budgets.
- File PRs, small payments, receipts, quotations, and settlement documents in alignment with SOS Cambodia procurement and finance procedures.
- Coordinate with finance to ensure timely processing and liquidation of travel claims and activity costs.
- Data and Reporting Support
- Collect monthly and quarterly data from SOS Cambodia in the required formats.
- Assist with maintaining updated FLC databases, such as:
- Children and caregiver lists
- Care plan monitoring trackers
- Transfer, reunification, and admission records
- Support program staff in preparing visual summaries, basic tables, or tracker updates.
- Communication & Stakeholder Support
- Act as a focal point for administrative communication between:
- National Office FLC team
- SOS Cambodia
- Other departments, including HR, Finance, and Procurement
- Ensure requests and information are shared and responded to in a timely way.
- Support in arranging meetings between villages, the national office, and government or NGO partners when required.
- Support to Safeguarding and Child Protection
- Maintain confidential filing of safeguarding documents, ensuring controlled access.
- Assist with logistics and attendance tracking for safeguarding trainings.
- Help monitor that reporting templates are used and submitted on time.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in administration, management, social sciences, or related field.
Work History:
- Administrative support experience (NGO experience preferred) for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Able to maintain confidentiality when handling child and staff information.
- Good written and spoken Khmer; basic English desirable.
- Able to use Microsoft Word, Excel, and email confidently.
Soft Skills
- Good organization and time management skills.
- Strong attention to detail and accuracy.
- Team-oriented and willing to support program staff where needed.
- Strong customer-service mindset when communicating with villages and stakeholders.
