F&B Manager
Expectations - Duties, Responsibilities
- Leadership and Team Management:
- Lead and inspire the food and beverage team to achieve excellence in service and customer satisfaction.
- Recruit, train, and develop staff members to maintain high standards of performance.
- Foster a positive and collaborative work environment.
- Operational Excellence:
- Oversee the day-to-day operations of the restaurant and hotel's food and beverage departments.
- Ensure compliance with health and safety regulations, and maintain a clean and organized environment.
- Implement and enhance operational procedures to maximize efficiency and productivity.
- Menu Development and Pricing:
- Collaborate with chefs to create innovative and appealing menus that meet customer preferences and industry trends.
- Determine pricing strategies that balance profitability with customer value.
- Financial Management:
- Develop and manage budgets, ensuring cost control and profitability targets are met.
- Analyze financial reports and make strategic decisions to optimize revenue and minimize expenses.
- Customer Service:
- Monitor guest satisfaction, address concerns, and implement improvements based on feedback.
- Work closely with the front-of-house team to provide a seamless and memorable dining experience.
- Vendor Relations:
- Negotiate and maintain relationships with suppliers and vendors to ensure high-quality ingredients and cost-effectiveness.
- Event Planning and Catering:
- Coordinate and oversee events, banquets, and catering services, ensuring successful execution.
- Management experience and used to work in Hotel/Condominium or Restaurant.
- Experience working in F&B Manager for at least 5 years.
- In-depth knowledge of the food industry.
- Strong working knowledge of related computer software, including restaurant management software.
- Exceptional organizational, leadership, problem-solving, and communication skills.
- Excellent customer service skills.
- Great delegation skills.
- Good in English both writing and speaking
- Be able to use computer literate (Ms. Words, Ms. Excel, Internet & E-mail)
Sales & Marketing Executive
Position Summary Expectations - Duties, Responsibilities
This position is Female and Event & Restaurant.
A successful Hotel Sales & Marketing Executive plays a vital role in driving revenue and contributing to the overall success of the hotel. They must be proactive, customer-oriented, and possess excellent interpersonal and sales skills.
- Client Acquisition: Actively seek out new clients and build relationships with them to drive business and meet sales targets.
- Sales Presentations: Prepare and deliver persuasive sales presentations to potential clients, showcasing the hotel's facilities, services, and benefits.
- Negotiation: Negotiate contracts and agreements with clients to secure profitable business deals for the hotel.
- Market Analysis: Stay informed about market trends, competitor activities, and customer needs to identify opportunities for sales growth.
- Customer Service: Provide excellent customer service by addressing client inquiries, concerns, and special requests promptly and professionally.
- Collaboration: Work closely with other hotel departments such as marketing, events, and operations to ensure seamless execution of sales strategies.
- Event Planning: Assist clients in planning and organizing events, meetings, and conferences at the hotel.
- Reporting: Keep detailed records of sales activities, client interactions, and revenue projections. Prepare regular sales reports for management.
- Female Only.
- Communication: Excellent verbal and written communication skills are crucial for effectively presenting information and negotiating with clients.
- Negotiation: Strong negotiation skills are essential for securing profitable contracts and deals.
- Customer Focus: A customer-centric approach is important for building and maintaining positive relationships with clients.
- Product Knowledge: In-depth knowledge of the hotel's services, facilities, and features is essential for effectively selling to clients.
- Networking: The ability to build and maintain a network of contacts in the hospitality and business community is valuable for generating leads and referrals.
- Time Management: Efficiently manage time and prioritize tasks to meet sales targets and deadlines.
- Adaptability: The hotel industry can be dynamic, so adaptability is crucial for responding to changes in the market and customer preferences.
- Problem Solving: Ability to identify challenges and find creative solutions to meet customer needs.
