Digital Media and IT Officer
Position Summary Expectations - Duties, Responsibilities
Supervisor : Operational Director
- Digital Media
- Develop and advise high-quality digital contents for the organization’ website and social media channels, while exploring a range of multimedia assets, to engage target audiences and raise the external profile of the organization;
- Update and implement an effective social media, emails, marketing strategy to grow readership/followers, and manage the organization’s social media accounts (including moderating discussions and comments);
- Oversee and enhance all digital media channels, especially multimedia in the context of modern digital era;
- Manage and post digital media on WMC social media;
- Search relevant pictures, edit video clips to develop digital media productions;
- Enhance and boost social media to optimize the audience;
- Research and develop WMC’s communication materials (All kind of social media platforms and Website) to raise brand awareness to the public and stakeholders;
- Develop and conduct research on social media tools in the purpose of generating income from the digital platform (Facebooks, YouTube, Websites, and other platforms);
- Manage the overall technology infrastructure including planning, implementing, and management of the ICT.
- Provide training courses to WMC’s staff and other organizations’ staff if needed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conduct analysis on social media metrics by studying the viewers’ behavior, engagements, and WMC’s social media performances;
- Ensure data protection and confidentiality by all staff within the organization
- IT
- Manage the overall technology infrastructure for the organization including planning, implementing, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.
- Support and contribute to IT-related tasks or projects;
- Act as the principal administrator and ensure the maintenance of the organization's systems, including general computer support, software installations, license management, server setup and management, database administration, network, printers, deployment of equipment, periodic security vulnerability assessments, and updating hardware and software;
- Control the website of the organization for a secure place and well-functioning;
- Update websites of the organization as demand;
- Manage kind of WMC social media platforms/ Posting (Facebook, YouTube, Tik Tok, and other platforms) to raise brand awareness among the public and stakeholders;
- Provide user training on common applications and use of systems;
- Support the procurement process for IT equipment and services;
- Ensure data protection and confidentiality by all staff within the organization;
- Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks;
- Explained technical information in clear terms to non-technical individuals to promote better understanding;
- Ensure data protection and confidentiality by all staff within the organization;
- Patched software and installed new versions to eliminate security problems and protect data;
- Assist/ Work Closely with the digital team to create new content;
- Perform other duties as assigned by the line manager;
- Shooting and editing Podcast for WMC;
- Insert News from Facebook to Google sheet;
- Manage posting podcast pod bean;
- Shoot Video for staff as requested;
- Manage Telegram channel;
- Manage Facebook boosting.
- Manage and create content for digital and social media platforms.
- Develop a range of multimedia content; including videos, infographics and animations.
- Monitor and report the performance of digital content, events or social media campaigns using analytics tools.
- Design and facilitate virtual meetings; including webinars and virtual learning management.
- Proactivity and autonomy – in defining tasks at hand as well as priority for content and needs.
- Creative flair and experience in creating simple, clear and innovative content to communicate complex issues for large but segmented audiences
- Ability to manage projects effectively, and to work in a Fastly paced environment.
- Impeccable interpersonal, communication, and leadership abilities.
- Strong organizational and time management skills.
- Motivated, independent, result-oriented, and professional.
- Preferred individuals with at least 2 years of experience in the field.
- The minimal requirement is to have completed a university degree in Information Technology or Digital Communications.
- Cambodian national, who is mother tongue in Khmer language.
- Proficiency in English (listening, reading, writing and speaking)
- Technical background and experience as a web programmer or webmaster
- Wider understanding of social, economic, cultural, civil and political environment.
- Interested in working to develop independent and professional media, and to empower gender equality in Cambodia.
