Customer Service Executive (2 Positions)
Join Our Team as a Customer Service Executive at redBus!
At redBus, the world's largest online bus ticket booking platform, we're passionate about making travel easy, accessible, and hassle-free for millions of customers around the globe. As we continue to grow and enhance our services, we're looking for a dedicated Customer Support Representative to be the heart and voice of our brand.
In this pivotal role, you'll have the opportunity to directly impact our customers' satisfaction and loyalty, providing them with timely, empathetic support and solutions that go beyond their expectations. Whether it's assisting with bookings, addressing inquiries, or resolving issues, your efforts will ensure a seamless and delightful experience for travelers using our platform.
We're searching for someone who thrives in a fast-paced environment, loves solving problems, and is committed to creating meaningful connections with customers. If you're a communicative, patient, and resourceful individual with a knack for customer service, we'd love to have you on board to help us continue to build a supportive and welcoming community for our users.
Join us at redBus, and be part of a team that's transforming the way the world travels, one journey at a time.
- Responsible for answering inbound calls, emails, and chats and resolving customers' queries related in the pre- and post-journey
- Work with relevant stakeholders, such as bus companies, for fulfilment of tickets booked.
- Document all interactions (calls, messages, emails) with customers and other external stakeholders.
- Working with other departments, such as marketing and sales, to improve the customer experience
- Building and maintaining relationships with customers
- Understanding effective meeting processes and practices and the importance of meeting KPIs.
- Must have excellent verbal and written English, and Khmer
- Well-organized and detail-oriented and able to multitask
- Ability to work with minimal guidance or supervision and strong time management skills
- Well-versed in Cambodia's infrastructure and transportation details
- Customer orientation and ability to adapt/respond to various queries
- Ability to multitask, prioritize, and manage time effectively
- Min. Diploma in any field
- 0-1 Year Experience, Freshgraduate is open to apply
Business Development Executive (2 Positions)
Join Our Journey: Seeking a Business Development Executive at redBus!
At redBus, the largest online bus ticket booking platform, we're driving the future of travel with innovative technology and unparalleled service. As we continue to expand our network and services, we're on the lookout for an ambitious Business Development Executive to fuel our growth and help us reach new markets and partners.
In this role, you'll be the driving force behind our strategic partnerships, identifying and pursuing new business opportunities that align with our mission to make travel simple and accessible for everyone. You'll work closely with teams across the company to negotiate and close deals, manage relationships with key partners, and develop strategies that contribute to our long-term success.
We're searching for a go-getter with a knack for negotiation, a strategic mindset, and a passion for the travel industry. If you're an excellent communicator, a team player, and someone who thrives in a fast-paced environment, you could be the perfect fit to help us build lasting partnerships and bring the joy of travel to even more customers.
Join us at redBus, and be part of a team that's not just going places but making a real difference in how the world travels.
- Execute the organization's growth strategies and plans in the assigned territory.
- Onboard new supply partners (Bus) and maintain long-term relationships with existing partners.
- Effectively communicate new product developments to our supply partners and drive effective usage.
- Work with Business Owners (BOs) with the overall objective of enabling growth and profitability for the BO.
- Take complete ownership of the operator experience.
- Design customized processes and tools for BOs to enhance their operations.
- Educate and train BOs' staff on processes and products.
- Collaborate closely with the Supplier's team to ensure the delivery of Service Level Agreements (SLAs).
- Monitor SLAs and collaborate with internal stakeholders such as Customer Support, Product, Tech, Analytics, etc.
- Strong communication and negotiation skills to effectively engage with supply partners and internal stakeholders.
- Execution-oriented mindset to drive the implementation of growth strategies and achieve targets.
- Ability to analyze and consume data to derive insights and make data-driven decisions.
- Customer-centric approach with the ability to prioritize and manage multiple tasks effectively.
- Proficiency in both the local language and English for effective communication.
- Ability to understand complex products and explain them in simple language based on user needs.
- 2-6 years of experience in Sales/ Business Development
- Location: Phnom Penh, Will be required to travel as per business requirements
Marketing Assistant Manager (1 Position)
We're Looking for a Marketing Assistant Manager to Join the redBus Team!
At redBus, the leading online bus ticket booking service, we're on a mission to revolutionize the way people experience travel. As we expand our reach and enhance our services, we're in search of a dynamic Marketing professional to help us craft compelling narratives, engage our diverse customer base, and drive our brand to new heights.
In this role, you'll be at the forefront of our marketing efforts, blending creativity with strategy to develop and execute campaigns that resonate with travelers worldwide. Whether it's through digital marketing, content creation, social media engagement, or data-driven insights, your work will play a crucial role in attracting new users to our platform and retaining our loyal customers.
We're looking for someone with a passion for storytelling, a keen understanding of consumer behavior, and the ability to think outside the bus. If you're a collaborative, innovative, and results-oriented marketer ready to make a tangible impact in the travel industry, we'd love to hear from you.
Join us at redBus, where your marketing skills will not only be celebrated but will also contribute to making travel more accessible and enjoyable for millions of people around the globe.
- Develop communication which is impactful, effective and addresses key consumer need gaps.
- Responsible for execution of both B2C and B2B marketing campaigns, both online and offline.
- Media management and execution to ensure optimization of marketing channels.
- Campaign development, management, optimization and measurement on Facebook, Google & other media platforms.
- Responsible for execution of BTL & on ground activities
- Implement brand guidelines in all communications for the market - making sure they are followed and adopted appropriately.
- Manage and execute social media channels, owned media communications and CLM for the brand
- Execute adhoc and ongoing consumer researches for the brand.
- Work closely with internal teams (Design, Product, Supply, Engineering etc) and external creative /media agencies & partners.
- Strong communication and negotiation skills to effectively engage with external and internal stakeholders.
- Execution-oriented mindset to drive the implementation of growth strategies and achieve targets.
- Ability to analyze and consume data to derive insights and make data-driven decisions.
- Proficiency in both the local language and English for effective communication.
- 5+ years of relevant work experience in brand marketing/ communications/ digital marketing/ advertising
- Ability to create marketing content is a big plus
- Location: Phnom Penh, Will be required to travel as per business requirements
