Customer Service Executive
Position Circumstances
- Career Category: Customer Service/Support
- Schedule:Full-time
- Salary: $600 - $700
Benefit
- NSSF
- Uniform
- National holiday follow by Ministry
Duties & Responsibilities:
- CONSOLE
- DOC checking when received the pre-alert doc from Agent
- Every single word needs o check with MBL-HBL data
- Checking for the cargo connecting info.
- Have created Job No. Cash Invoice, Debit Note, Release Order
- If the shipment needs to collect by Ocean Freight in Phnom Penh, need to issue an Invoice and follow up with the customer till the payment clears.
- Manifest Checking before submitting the customs manifest.
- If an amendment issue occurs, need to follow up and support the agent /cnee/carrier /in order to avoid cnee will not face huge penalties with the customs house.
- Have to send ARRIVAL NOTICE by MAIL or by PHONE to the authorized person of cnee.
- Document prepare for Box owner release order and Feeder release order
- Settle the console charges to the respective carrier once the vessel arrives
- Issue the RO to cnee on the ce vessel arrived when cnee presented the relevant doc.
- Have to send shipments status to respective agent.
- Need to follow up till cnee clears the cargo from the port or warehouse. Then, report back the to agent.
- Check & confirm the data for Console Docs sent from POL.
- Pass to Operation for necessary action
- Nomination/Routing Order
- After receiving the Routing order booking from Overseas Network, check the Shipper details S/C no. and nominated carrier.
- Contact the shipper and get Booking Order and check the cargo ready date
- Then check the validity of S/C no. and get the sailing schedule from carrier
- Provide Booking Advise and schedule to overseas office.
- Also provide a sailing schedule to the shipper.
- CS & Documentation
- Prepare a Booking Note and send it to carriers for cargo space booking.
- Once the carrier accepts the booking, pass information to the shipper for issuing Booking Note at Carrier.
- Monitor & solve the problem for booking & Container release matters between shipper and carrier.
- Check the POD office of the B/L issuing procedure.
- Once the container arrives in CY, request a Shipping Note from the shipper and prepare a draft HBL.
- Prepare Shipping Note and send to the carrier for draft MBL preparation.
- Pass shipment information to the accountant for preparation of Cash Invoice & DN for B/L fee & handling fee.
- Once the shipper confirms the draft HBL, issue Original to the shipper and collect the respective B/L & seal fee.
- To issue MBL from the carrier.
- Send final sailing advice, HBL, MBL & DN for handling fee to the POD office
- Send mother vessel connecting information to shipper.
- Check cargo arrival status with the POD office.
- Assist Accountant for Agent SOA matter.
- Import – Export FCL
- Check & confirm HBL & MBL data for POL office to match with Cambodia Inbound-outbound SOP.
- If need to amend, inform POL office for Cambodia Inbound SOP and request to amend before
- ETA PNH, SIH.
- Once receive the confirmed docs, pass them to operation staff for further process
- DDU shipment Handling
- After receiving shipment information from Operation Dept; get HBL & MBL from the POL Office.
- Check & confirm HBL & MBL data to match with Cambodia Inbound SOP.
- If need to amend, request to amend before ETA PNH, SIH port.
- Once receive the confirmed docs, pass them to Logistics Dept; for further process.
- CUSTOMER SERVICE
- Rate filling for both export & import /inland/sea freight/air freight agent inquiry or customer direct.
- DDU/DDP/EX-WORK shipment cargo handling
- After-sales service cargo handling
- Cargo Insurance arrangement
- Problem Solving
- Reporting (Shipment Slip/Summary Report/Network Agent Report)
- DOC filling both exp and import
- All staff need to find new customers & new opportunities as per the company business plan
- Education: Bachelor degree
- Language: English (must), Thai (would be advantage)
- Experience: 3 Years in freight forwarder services
- All staff need to find new customers & new opportunities as per the company business plan
- Well know customs regulations and road or transport condition
- Good at working as a team and optimistic thinking
- Can present company services to customers or explanation once they need clarify details
- Cross border services (corporate with operation team.)
- In-transit services Land-sea, Land-air services.
- Monthly Report and report to Dept head and Country manager
