Collection Executive (1 Position)
Position Summary Expectations - Duties, Responsibilities
Working days: Monday-Friday
Working Hour: 8am – 5pm (1 hour break)
Job Description
As the Collection Executive you will work independently; support and report to Collections Manager
- Research Customers Status : research each account using company records and online database available , identify and monitor accounts with overdue debts closely
- Make Calls to Customers: attempt to locate and contact customers, primarily over the phone in order to talk with them about their debts. This includes calling customers to their home, at work to their office, and on their cellular phones.
- Conduct Site Visits: Collections officer must visit the customers at their home, office, and wherever they may be based on communication or research in attempt to locate and speak to the customers directly regarding their debts. Site visits are conducted to collect payment, negotiate repayment options, or collect vehicles.
- Negotiate Payment Schedules: speak to customers to negotiate payment plans and payment schedule options that suit their current financial situation while still satisfying the debt.
- Advise Customers: advice customers on their various payment options. If no payment agreement can be reached, collections officer must inform customers of further actions that may be taken to collect overdue debts.
- Maintain Customer Files: keep customers files and records updated, recording times and dates that contact has been made and noting information that customers have received about their debts. Recording customers ' responses and agreements reached regarding debt repayments
- Prepare Statements: prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.
- Write Letters: write letters to customers to inform them of their debts. When customers fail to meet their payment obligations and fail to make payment agreements , collections officer writes letters to their respective credit agencies , insurance companies , lawyers , and customers ' employers to collect debt without the customer's aid .
- Coordinate with Stakeholders: inform Financial Institutions regarding customers ' responses on repayment schedules negotiated, seek approval of acceptable repayment options. Liaise with internal team and Financial Institutions regarding customers ' debt status, repayments agreements, debts and / or vehicles collections, and engine deactivation procedures.
- Answer Phones: answer incoming calls from customers and other individuals related to debt collections.
- Other Tasks: other tasks that may arise
- Required to have a high school diploma or equivalent. College degree is not required; however, employers prefer workers who have completed at least some college in related courses.
- Successful experiences working for two or more years in credits or collections and have past experience working in a call center. . Must be knowledgeable about the state laws governing the collection of debt and the laws as mandated by the Fair Debt Collection Practices Act.
- Must have a Type A1 / A2 and Type B driving license and preferably have / drive their own vehicle.
- Must have a good command in English
- Able to communicate clearly and have good understanding of English
- Use proper English for filling in reports
- Able to write business emails to relevant stakeholders
- Must have proficiency with computer skills
- Write , modify , and edit text using a word processing application
- Create and format simple spreadsheets ( excel ) Create basic presentations
- Know how to forward and cc emails
- Understand how to search , assess search results , and download information from the internet
