Clinic Manager
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: $1300 - $1400
- Open to Foreign National: Yes
International or Khmer candidate.
Your will report directly to the Country Director of WVS Cambodia. The responsibilities are divided between 2 locations – the community clinic/shelter in Beoung Tumpun and the International Training Center (ITC) at the campus of Royal University of Agriculture. Working days are commonly Monday to Friday, 8 hours per day – weekend and national holiday hours might be required on occasion and are compensated through a flexible, self-managed working schedule. The specific responsibilities are:
Duties & Responsibilities:
- Manage the implementation of new/current SOPs and compliance with international shelter and veterinary standards as outlined by ASV and similar guidelines.
- Manage all aspects of animal pathway planning through the clinics/shelter system - including the surgical training program, pre-sheltering program, intake management, TNVR projects, rehoming/foster program, clinic appointments and in-patient management.
- Manage outreach and community engagement activities, such as household surveys and treatment and TNVR visits.
- Manage WVS’ data collection, evaluation and reporting.
- Closely coordinate with the Communications and Fundraising Team to prepare social media posts and communication materials.
- Ensure high standard customer service, external communication and community support.
- Oversee the clinic teams and manage staff schedules, trainings, performance evaluations and staff satisfaction and growth.
- Manage veterinary student training schedules and ensure qualitative and effective training.
- Oversee and manage overall daily operations at the community clinic/shelter and the ITC.
- Ensure the qualitative implementation of programs and KPIs.
- Closely work with the Country Director to achieve the goals of the organization.
- Be available on weekends and national holidays, as needed.
Benefits:
- Starting salary of 1,300 – 1,400 USD (gross) for a 40-hour week
- Flexible working hours
- 18 days of annual leave and 7 days paid sick leave (after probation)
- 2 mental health sick leave days (after 1-year non-probationary employment)
- NSSF
- For foreigners: work permit and visa fee coverage
- Bonus payments twice a year according to performance (after 1-year non-probationary employment)
- Seniority payments twice a year (after probation)
- Inclusive, open-minded and modern work environment
- Long-term employment
Expected Profile of Candidates
Languages:
- English - Fluent
Skills & Knowledge:
General & Technical Skills
- Excellent English language skills.
- Experience in Organizational Leadership.
- Several years of experience in the international NGO sector.
- Management experience including project and human resource management.
- Experience in the animal welfare and/or veterinary sector is preferred.
- Experience working effectively in an intercultural setting, particularly Cambodia.
- Khmer language skills are a plus.
- Comfortable using modern tools and technology: Trello, Slack, SharePoint, MS Office, etc.
Soft Skills
- Proactive self-starter and able to work with minimal supervision.
- Interested in positive workplace psychology.
- Strategic and solution-oriented forward thinker, who sees the bigger picture, and strives for excellence.
- Is self-organized, follows procedures and works with attention to detail.
- Meets deadlines and creates structured and logical output.
- Has high emotional intelligence.
- Can learn new things quickly, understand abstract and complex issues independently.
- Creates positive relationships with colleagues, community members, and partners.
- Anticipates problems and prevents them from happening.
