Centre Manager
Position Summary Expectations - Duties, Responsibilities
Reporting to: Manager of Centre Operations
Probationary Period: 3 months
The purpose of this position is to provide financial management for Marie Stopes International Cambodia (MSIC) as well as to leadership to a small finance team. The Finance Manager will ensure the efficient operations of the Finance Department, accurate and timely processing of transactions and is responsible for the management of accounting systems, compliance with financial procedures and internal controls. The Finance Manager will assist Director of Finance and Support Service in guiding the long-term strategic direction and monitoring the financial situation of MSI Cambodia.
- Centre Operations and administration
- Ensure the centre adheres to the MSIC centre operations manual, policies and procedures which includes finance, stock and product quality management, client information management and client data privacy.
- Work with the MSIC support office team in Phnom Penh, including finance, procurement, IT and marketing to implement and/or manage related activities
- Manage centre costs including daily/weekly/monthly expenses, medical suppliers, and other relevant costs.
- Ensure the centre adhere to MSIC stock management systems and processes.
- Ensure centre materials, furniture and equipment are well maintained and calibrated regularly.
- Manage, monitor and submit required reports to health financing partners including public and private health insurance companies.
- Conduct monthly meetings to discuss centre operations, performance and clinical quality following the terms of reference and agenda set by the MSIC clinical and operations team.
- Performance management
- Ensure the centre achieves key performance indicators (KPIs) in accordance with the MSIC annual business plan
- Review and monitor progress against each KPI and address any under-performance by implementation of and monitoring of corrective action plans
- Understand and analyse information using the MSIC client-information system and make informed decisions to improve centre performance
- Discuss performance and action plans with the centre team during the centre monthly meeting
- Implement and monitor activities as per annual centre plan
- Clinical quality
- Ensure that centre service delivery adheres to all MSI, MSIC and Royal Government of Cambodia’s policies, guidelines and clinical standards
- Fully understand and be familiar with the content and application of each MSI/MSIC policy and guideline
- Ensure the centre scores adequately during its internal and external clinical quality assessments, including making sure action plans from assessments are completed on time.
- Report and manage clinical incidents in accordance with the MSI Incident Management policy and guideline
- Ensure the centre scores adequately during its internal and external clinical quality assessments, including making sure action plans from assessments are completed on time.
- Report and manage clinical incidents in accordance with the MSI Incident Management policy and guidelines
- Review and discuss the MSI/MSIC clinical quality assessment checklist withthe center staff regularly
- Conduct spot checks with centre staff based on the clinical quality assessment checklist
- Work with the MSIC Clinical Team to implement new guidelines, making sure that all centre teams are aware of any new protocols, memos and information and comply accordingly
- Provide technical support and training to centre staff in accordance with MSI/MSIC clinical policies and guidelines
- Client-centred care
- Ensure clients receive accessible, affordable, quality assured, confidential, non-judgmental, ethical and comprehensive safe abortion care, contraception and other sexual and reproductive health services.
- Always ensure positive client experiences at the point of service delivery
- Ensure the centre “look and feel” complies to MSI guidelines and the centre is kept tidy and well maintained
- Implement and monitor client feedback mechanism and respond to/manage feedback/complaints immediately or as per agreed timeline
- Provide services based on the need and client flow
- Marketing
- Work with the MSIC marketing team to develop a centre marketing plan to increase awareness and service uptake among potential and existing clients
- Implement and monitor activities as per marketing plan. Raise new ideas and innovative marketing activities do not include in the plan with MSIC
- Conduct market assessments regularly. Know and understand your competitors and observe trends in your coverage area
- Build and maintain partnerships with government and other relevant stakeholders.
- HR and staff management
- Develop OGSMs (objectives, goal, strategies and measures) for the clinic annually
- Develop OGSMs for each staff. Monitor progress and review individual performance regularly
- Manage centre teams to carry out day-to-day clinic activities and service delivery
- Ensure clinic staff have updated/valid medical licenses/certificates
- Train clinic staff on relevant topics such as cross-selling, client-centred care, communication skills and other technical and non-technical areas
- Ensure clinic staff understand and follow MSIC policies
- Ensure roster system is being implemented effectively
- Qualification/Skill and Experience:
- License medical doctor or secondary midwife
- Fluent in Khmer both oral and written (high level)
- English oral and written (medium level)
- Essential Experience:
- Knowledge on managing clinic operations
- Experience in sexual and reproductive health and/or maternal and child health
- Supervision and management of medical and non-medical team in performing quality clinical services
- Good grasp of the private health sector
- Desirable
- Clinic business management
- Skills
- Client-focused with good interpersonal skills to engage with people of all levels
- Computer literate in Ms. Office software-Word, Excel, PowerPoints, Outlook, etc.
- Analyse and make informed decision based on the given information
- Excellent leadership and management skills
- Competent in communication skills including timely e-mail correspondence, internal staff information sharing and provide feedback to support office
- Implement policy and guidelines with minimal support
- Good English (written and spoken) is preferred
- Attitude / Motivation:
- Strong supporter of sexual reproductive health rights for all men/women, including access to abortion services
- Result oriented and has business mindset
- Able to lead and work as part of a team
- Adaptable and flexible, including changes in the work schedule
- Be proactive and lead by example
- Able to work in a pressured environment
