Business Development Support Executive (1 Position)
Join Our Journey: Seeking a Business Development Executive at redBus!
At redBus, the largest online bus ticket booking platform, we're driving the future of travel with innovative technology and unparalleled service. As we continue to expand our network and services, we're on the lookout for an ambitious Business Development Support Executive to fuel our growth and help us reach new markets and partners.
JOB PURPOSE
Deliver high quality bus travel experience by ensuring that all customer escalations from the central support team is resolved by working closely with the local field team and bus operators. The role will also support in providing Management Information System (MIS) support for the Country Head & Business Manager.
Join us at redBus, and be part of a team that's not just going places but making a real difference in how the world travels!
- Ensure all escalations that come from Central support team are resolved within agreed timelines
- Maintain exceptional relationships with bus operators and field teams to provide fast closures
- Provide inputs to Business Development Team on long term solutions to fix some of the root causes of escalations
- Support Business Development Team with MIS requirements
- Support in driving local initiatives
- Other tasks assigned by Manager
- 0-1 Year Experience, Freshgraduate is open to apply
- Min. Diploma Degree
- Good communication and negotiation skills to effectively engage with supply partners and internal stakeholders.
- Strong Ms. Excel skill
- Customer-centric approach with the ability to prioritize and manage multiple tasks effectively.
- Proficiency in both the local language and English for effective communication
- Location: Phnom Penh, Will be required to work from office and travel as per business requirements
Customer Service Executive (1 Position)
Join Our Team as a Customer Service Executive at redBus!
At redBus, the world's largest online bus ticket booking platform, we're passionate about making travel easy, accessible, and hassle-free for millions of customers around the globe. As we continue to grow and enhance our services, we're looking for a dedicated Customer Support Representative to be the heart and voice of our brand.
In this pivotal role, you'll have the opportunity to directly impact our customers' satisfaction and loyalty, providing them with timely, empathetic support and solutions that go beyond their expectations. Whether it's assisting with bookings, addressing inquiries, or resolving issues, your efforts will ensure a seamless and delightful experience for travelers using our platform.
We're searching for someone who thrives in a fast-paced environment, loves solving problems, and is committed to creating meaningful connections with customers. If you're a communicative, patient, and resourceful individual with a knack for customer service, we'd love to have you on board to help us continue to build a supportive and welcoming community for our users.
Join us at redBus, and be part of a team that's transforming the way the world travels, one journey at a time.
- Responsible for answering inbound calls, emails, and chats and resolving customers' queries related in the pre- and post-journey
- Work with relevant stakeholders, such as bus companies, for fulfilment of tickets booked.
- Document all interactions (calls, messages, emails) with customers and other external stakeholders.
- Working with other departments, such as marketing and sales, to improve the customer experience
- Building and maintaining relationships with customers
- Understanding effective meeting processes and practices and the importance of meeting KPIs.
- Must have excellent verbal and written English, and Khmer
- Well-organized and detail-oriented and able to multitask
- Ability to work with minimal guidance or supervision and strong time management skills
- Well-versed in Cambodia's infrastructure and transportation details
- Customer orientation and ability to adapt/respond to various queries
- Ability to multitask, prioritize, and manage time effectively
- Min. Diploma in any field
- 0-1 Year Experience, Freshgraduate is open to apply
