Business Development Specialist
Expectations - Duties, Responsibilities
- Identify and cultivate partnerships with key stakeholders, including Digital Marketing agencies, Media & PR agencies, and industry influencers.
- Build and maintain strong relationships with existing partners, ensuring high levels of client satisfaction and retention.
- Lead negotiations and contract discussions with potential partners, ensuring favorable terms and conditions.
- Collaborate with cross-functional teams, including marketing, operations, and finance, to support business objectives.
- Maintain employee records, track attendance, and handle other administrative tasks as required.
- Bachelor's degree in business, marketing, or a related field.
- Having at least 6-12 months of experience in digital marketing, social media management, or a similar role.
- Proven track record of success in business development, preferably in the e-commerce industry.
- Strong understanding of the Cambodian market, including industry dynamics, customer preferences, and regulatory frameworks.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish productive relationships.
- Strategic thinker with strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficient in English and Khmer languages.
Customer Support Officer - Facebook Team
Expectations - Duties, Responsibilities
- Answer and address a high volume of incoming emails, calls or Facebook inquiries via chat and comments relating to product issues, sales policy and orders status.
- Provide high levels of customer satisfaction by displaying patience and empathy towards customers from different cultures and backgrounds in the US.
- Provide a professional service to customers which also protects the business’s interests and brand persona.
- Keep track of customer interactions and escalate issues to the higher-level management.
- Use company processes and systems to log complaints, update product details and troubleshoot technical problems.
- Collaborate with the Marketing and Fulfillment team to notify customers of order status, collect and analyze customer feedback.
- Adhere to performance metrics to meet service level expectations and assigned KPI.
- Participate in constructive quality feedback sessions with managers to improve performance.
- Bachelor Degree or Equivalent.
- Effective written and verbal communication skills in English. IELTS above 6.5 or equivalent.
- 2 years of experience in customer service support, preferable candidates from E-commerce companies like Lazada, Shopee or with experience in start-up environment.
- Excellent people skills and the ability to build relationships with customers.
- Strong problem solving abilities to de-escalate situations and ensure a positive solution.
- Detail-oriented, highly focused, open-minded and strong critical-thinking skills.
- Customer relationship management experience is strongly desired.
- Experience with support applications like Freshdesk, Zendesk, Teamsupport and order management systems.
- Ability to work under pressure.
Facebook Resource Management Specialist
Expectations - Duties, Responsibilities
- Manage and optimize Facebook resources, including Facebook Via, fan pages, pixels, and ad accounts, to support the marketing team's objectives.
- Collaborate with content and performance marketing teams to ensure compliance with Facebook policies and guidelines for resource usage.
- Work closely with cross-functional teams, including marketing & operations to assess Facebook resource needs and ensure adequate availability.
- Collaborate with partners and finance team to make sure the Performance team has enough marketing budget to operate Facebook campaigns
- Bachelor's degree in marketing, business administration, legal or a related field.
- Having at least 3-6 months of experience in digital marketing, social media management, or a similar role.
- In-depth knowledge of Facebook advertising, including Facebook Via, fan pages, pixels, and ad account is a plus
- Strong understanding of Facebook policies and guidelines.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities and deadlines.
- Excellent communication and negotiation skills, both written and verbal.
- Attention to detail and ability to analyze complex information.
- Proficient in using office software and applications.
