Branch Manager
Position Summary Expectations - Duties, Responsibilities
Benefit:
- Working Schedule: Monday to Saturday (Sunday and 1 day off on rotation basic), 8:00 AM - 5:00 PM
- Transportation Allowance: Provided monthly gasoline allowance for traveling from home to work and back home.
- Transportation Gasoline: Provided to Outside Staff for Business’s purpose based on roles and responsibilities.
- Motor Rental: Provided to Outside Staff.
- Maternity Allowance: Provided for baby delivered to Male and Female staff.
- Marriage Allowance: Provided to all staffs.
- Funeral Contribution: Provided to staff for staff’s relative in 1st generation.
- Outpatient Coverage: Provided to all staffs and staff’s children.
- Bonus: Twice per year for Khmer New Year and Pchum Ben festival
- Salary Increase: Once a year
- Seniority payment: 15 days of salary per year (in June and December)
- Contract Type: Unfixed Duration Contract (UDC)
- Health Check-up: Once a year with private hospital (Sunrise Japan Hospital Phnom Penh)
- Overtime: 200% on Public Holiday
- Cell Phone and Phone Card Allowance: Based on company’s policies.
- Staff Loan: Provided to all staffs with low interest rate.
- Motor Insurance: Covered on (Third Party Liability (TPL), Own Damage, and Theft) for Outside Staff.
- Staff Insurance: National Social Security Fund (NSSF) for health and accident.
- Leave Allowance: Annual Leave 18days / year, Sick Leave 6days / year, Special Leave 7days / year, Maternity Leave 90days, Long Sick Leave up to 6 months.
- Covid-19 Leave: Provided paid leave until staff recovers and medical expenses
- Responsible for ensuring the overall achievement of branch sales and service goals.
- Responsible for the overall sales and marking activities at the branch, including promotional campaigns and new product roll-outs.
- Leads by example, communicates the rule, encourages, motivates, and requires all staff adherence to the same rule.
- Ensure portfolio quality is controlled at all time.
- Identifies target marketed; develops and implements a branch expansion strategy.
- Ensure the branch's operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly.
- Responsible for planning and continuously monitoring staff level requirements, participating in recruitment and selection, daily scheduling of branch staff, providing for and/or coordinating training and development, completing performance appraisals, resoling staff conflicts, disciplining and participating in the rewards and recognition decision-marking process.
- Respond to customer and dealer inquiries and/or complaints and take the necessary actions to achieve customer and dealer satisfaction.
- Other duties and responsibilities will be assigned by line manager.
- Bachelor's degree required, preferably in business (Banking, Finance, Accounting, Economics, Marketing or Management).
- Five years experiences in sales and operation in the bank/microfinance/leasing industry.
- Two years of experience in management and staff supervision.
- Prior business development experience required, microfinance, or banking industry preferred.
- Good computer skills in word processing and spreadsheet software application; working knowledge of MIS for the bank/microfinance/leasing industry.
- Proficiency in English both writing and speaking
