Admin Manager
Reporting to: Chief Operation Officer
Probationary Period: 3 months
The Admi Manager (AM) will be responsible for the effective and efficient overseeing of Administrative Management. The AM is responsible for overseeing the daily operations of the hospital, ensuring that healthcare services are delivered efficiently and effectively while maintaining compliance with regulatory requirements.
As Admin Manager, you also will be dedicated to managing all day-to- day aspects of the Hospital Administrative Management, including security, cleaning, hygiene and office management.
This role will work closely with HR Business Partner and Facility & Site Manager to provide strategic operational support in order to strengthen Orchid Koh Pich Hospital’s operational policy compliance and improving its business objectives and responsible to operate in accordance with the Cambodia law and manage the risk of harm to employees Including creating a safety management system, occupational health, and environment.
- Operational Management:
- Oversee the daily operations of the hospital, ensuring all departments are functioning smoothly.
- Oversee the functions of Administration, these included Receptionist, Housekeeping, and Security Guard
- Coordinate with department heads and staff to implement hospital policies and procedures.
- Develop and implement operational strategies to improve hospital performance.
- Provide leadership for administrative operation including office management, inventory, (medical/ non-medical) management, and stock/documentation management.
- Work with COO/EMT to ensure that the administrative operations are aligned with its strategic plan.
- Budget Management:
- Monitor hospital administrative expenditures and implement cost-control measures.
- To monitor cost and expenses against the budget plan
- To monitor inventory of office supplies and the purchasing of new material with attention to budgetary.
- Collaboration and Communication:
- Foster a collaborative environment between administrative, medical, and support teams to enhance patient care.
- Report regularly to senior leadership regarding hospital performance, challenges, and recommendations.
- Perform other tasks as assigned by line manager.
- Qualifications/Skills and Experience:
- Education:
- A Bachelor’s degree in Administration, Business Administration, or related field is required. A Master’s degree (MBA, or equivalent) is preferred.
- Experience:
- At least 5-7 years of experience in healthcare administration, with at least 3 years in a leadership or management role in a hospital or healthcare facility.
- Ability to manage and prioritize a demanding workload.
- Skills:
- Strong leadership, interpersonal, and communication skills.
- In-depth knowledge of hospital operations, healthcare laws, and regulatory standards.
- Financial management and budget planning experience.
- Ability to handle confidential information with discretion.
- Problem-solving and conflict resolution skills.
- Strong office management skills.
- Attitude / Motivation:
- Desire to apply good management/technical skills to achieve business KPIs,
- Ability to lead and demonstrate excellent leadership to the team,
- Results oriented and innovative,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative – take on the can-do attitude,
- Able to work in a pressured environment,
- Committed to reproductive health in development and an individual’s right to control their own fertility.
Manager – Brand, Communications and Digital
We are looking for Manager – Brand, Communications and Digital to join our fast-growing team.
The Manager – Brand, Communications and Digital is responsible for managing, developing, and maintaining the company brand image in the market via effective corporate branding and communications. The role is also responsible for managing all digital marketing activities for the company.
- Develop and executive the brand strategy that resonate with the target market to achieve brand mileage as the healthcare of choice
- Plan and execute brand marketing initiatives, including campaigns, events, and sponsorships
- Develop and execute a Go-to-Market Strategy for the new products/services
- Manage external communications and PR by building and maintaining good relationship with media
- Manage digital and social media platform including website, Facebook, IG, Telegram,
- LinkedIn, YouTube and Tik Tok
- Manage all digital marketing activities including content planning and production (static and video)
- Develop and manage creative health contents for communication and marketing materials
- Work with printing, marketing agencies and other suppliers to produce marketing and communication materials, and ensure the items are in good quality;
- Perform others task as line manager assigned.
- Bachelor's degree in Marketing, Communications, Public Relations, Business, or a related field
- Min. 5 years of experience in brand marketing and management, digital marketing, public relations, and corporate communications.
- Fluent in Khmer and English, both speaking and writing
- Knowledge/experience of health products is a plus
- Excellent communication and people skills
- Results oriented and innovative
Medical Detailer Coordinator
Location: Koh Pich
Reporting to: Business Development and Partnership Manager (BPM)
Probationary Period: Three Months
Medical Detailer Coordinator (MDC) is responsible for signing-up of potential leads as a hospital sales representative as medical detailer in generating new leads and revenues from insurance or corporate companies. His/her duties involve facilitating the flow between those outbound clients from medical detailer/insurance or corporate companies with hospital cross departments to ensure a smooth customer experience. The MDC key responsibilities will include the following:
- Assist BPM to improve health partnership program with existing/new partners for Orchid group,
- To assist BPM to identify, recruit, and onboard potential clients, medical detailers, and corporate partners to expand the hospital’s network.
- Conduct market research to generate new leads and establish connections with healthcare professionals, insurance companies, and referral sources.
- Organize and manage the onboarding process for medical detailers, including service briefings and orientation on hospital workflows.
- Ensure all medical detailers and partners are well-informed about Orchid Hospitals’ services, protocols, and operational processes.
- Present/demonstrate Orchid Hospitals’ services effectively to potential clients and partners.
- Act as the primary point of contact for medical detailers, insurance companies, and corporate partners, ensuring smooth collaboration with the hospital.
- Can resolve any issues related to patient procedures, workflows, or partner interactions.
- Maintain and strengthen long-term relationships with clients, medical detailers, and corporate partners to foster loyalty and repeat business.
- To coordinate with hotline team to ensure alignment of support for partnership efforts.
- To produce/timely submit weekly/monthly of progress report to manager.
- To undertake other key responsibilities as assigned by the supervisor.
- Qualifications:
- A degree in business administration, marketing or healthcare background or related fields is preferred
- Skills and Experience:
- With at least 1 year is preferable in the healthcare industry.
- A general understanding of medical terminology and abbreviations.
- An understanding of insurance agreements and guidelines.
- A good understanding of the hospital services and medical procedures.
- Proficient computer skills (Words, Excel, PowerPoint, medical computer system)
- Top-notch client interaction skills
- Effective communicator, good proficiency in written Khmer and English
- Attitude / Motivation:
- Able to work over/extra-time upon request
- Able to use English language and write email
- Able to work in a stressful and high-pressure environment
- Able to work in a team with other departments
- Must have strong ethical and moral values
- Confidentiality:
- Staff members have a legal duty of confidence to patients. Any employee disclosing confidential/ patient records or information to any unauthorized person or person will render the employee subject to disciplinary action, which may result in dismissal.
