Admin & HR Manager
Position Summary Expectations - Duties, Responsibilities
Reporting to: Top Management
- Develop and update HR handbook, HR & Admin policies, Internal Rule and Regulations, company policies, work procedures and guideline to ensure HR functions are effectively and efficiently managed.
- Ensure the recruitment and selection process (Posting Job Ads, Short-listing, Contacting candidates, Interviewing, Checking References, Selecting, Negotiating the offers) is met the company requirement.
- Deal with Audit Ministry (GDI, MOL, MOL System, Internal Audit…)
- Control & Review on System LACMS, FWCMS, Audit SICMS…
- Check and Review on Petty Cash Report for all Company.
- Control and Check on all company Payroll, Seniority, Yearly Evaluation and Allowance.
- Prepare and deliver the soft skill training courses to staff.
- Conduct Exit/ Termination Interviews.
- Oversee functions of HR services within Company such as recruitment, hiring, employee record-keeping including contracts/ agreements, compensation, stationery, company fix assets and benefits for employees.
- Ensure the record and report of company fixed assets is properly done as required from time to time.
- Follow up and check all the daily and monthly report such as attendance, store report and other tasks related to HR & Admin department.
- Assist manager in preparing annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations.
- Develop and oversee implementation of Staff Policies.
- Conduct orientation programs for new employees and update from time to time the company profile and company events.
- Assist Departmental Heads in reviewing and updating the Job Description/ title/responsibility changes within their departments.
- Assist to all Departmental Heads in coordinating probation evaluation and annual performance appraisal of all staffs.
- Act as bridge for different departments and staff and resolve any conflicts when occurs.
- Coordinate applicant screening and interviewing activities with line managers and make the best possible hiring decision.
- Develop and maintain the staff benefits and motivation program.
- Provide administrative support to departments dealing with the task of editing, typing, mailing, filing and translation (both verbal and documentation).
- Must process good observation power, monitors the work of back office.
- Develop templates for the company.
- Knowledge and skill related Labor law of Cambodia such as Ministry of Commerce, Ministry of Labor & Vocational Training, National Social Security Funds(NSSF), and other authorities
- Record minutes meeting, word processing, typing for Department Head.
- Assist in managing the general admin tasks and lead the team.
- Oversee and develop implementation of all staff and oversea staff applying for the company policies.
- Submit monthly HR and Admin reports to Reporting line Manager.
- Other tasks assigned by the management.
Building Supervisor
Position Summary Expectations - Duties, Responsibilities
Reporting to: Building Manager
- Manage all on site and building related matters with IT, maintenance and housekeeping team
- Plan and keep track of general ops expense and budget
- Key contact person for general ops matters with suppliers and vendors
- Key contact person for renovation/construction projects
- Work with all departments to ensure smooth delivery of services in center
- Support and lead center tours and visits
- Draft and implement policy for complaints and incidence report
- Manage feedback and complains from clients
- Manage incidence report from staff
- Support and train service officers (receptions and cashiers) in customer service
- Must demonstrate the highest level of customer service and display a positive attitude. Manage the receptionists and continuous monitor their customer service standards.
- Improve and maintain service standards and service officers image
- Write, develop and implement policy/protocols/SOP with CEO for customer services and patient relationships
- Coordinate and follow up tasks, ensure scheduled is on time and cases are completed.
- Assist team to communicate with customer on phone, messaging platforms and emails when required.
- Track, follow up and follow through for client.
- Support IT and electronic medical record system with clinical team.
- Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports to manage risks, incidents and issues.
- Help team identify and resolve workplace issues.
Housekeeping Supervisor
Expectations - Duties, Responsibilities
- To report to the office for daily assignment.
- To allocate daily work and any special assignment to the maids.
- To issue keys to the maids and ensure that they are handled according to the key procedure.
- To conduct daily briefing to maids,
- To check the cleanliness and maintenance works.
- To check the par-stock for the Mini-Bars, and supervise the re-stocking of them.
- To ensure that out of order rooms to be released as soon as possible.
- To report all maintenance defects in the correct procedure and to ensure that they are remedied promptly
- To train maids.
- To enforce rules and regulations of the Department and Hotel e.g. meal time
- To organize special and irregular cleaning tasks.
- To prepare timetable and leave for approval.
- To request replenishment of floor supplies and to control the usage.
- To handle lost and found item according to procedure.
- To check maids par-stock linen and Guest supplies.
- Work Experience: At least 3-year hospitality management experience in the same position with hospitality industry, and minimum experience of 1 to 3+ years in the same position at 3 star or 4 star hotel
- Skills: Well versed Excellent housekeeping skills, customer excellence skills
- Language(s): Strongly profound with English for communication (Speaking, Listening, Writing, Reading)
- Microsoft Office and System: Good at Microsoft Office – Word, Excel, Power Point, Internet & E-mail Opera system, SAP system
- Social Media: Able to use WhatsApp, Telegram, and Messenger
- Appearance: Good looking with well preparation
- Attitude & maturity: Be a people-person with initiative and problem-solving attitude
- Working Environment: Willing to learn and adapt to changes and ability to work in a multi-cultural environment
- Teamwork: Willing to work as a team and across departments
- Others: Open-mind to learn new things
