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Technical Service Officer
Duties
- Install internet connection and other communication connections for customer following to procedures
- Resolve technical issues for customers on the phone and by visiting the customer’s site
- Keep records of service to customers
- Keep track of company stock/equipment and property
- Escalate and report issues and concerns to supervisor and manager as required
- Perform professional communication with customers by face to face, on the phone and email
- Provide details of potential customers or upgraded sales leads to the Sales Team
- Follow up processes, policies, and procedures
Requirements
- Bachelor Degree in Computer Science or other related fields
- At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies
- Experience with common computer operating systems and Internet related Applications eg. Microsoft Windows, Internet Explorer, Emails
- Flexible to work on rotating schedule and travelling to work at the fields
- Be good at speaking and writing in English
- Chinese language skills are an advantage
- Be good at communication, initiative, patient, and problem solving
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