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Duties + Requirements
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Product Development Unit Manager
Duties
- Develop product development strategy and action
- Design new products to meet the need of consumers
- Alter existing products to make improvements
- Pilot the product to ensure functionality and performance, then modifies the product if necessary
- Search innovative ways to modify KREDIT products
- Adhere to all KREDIT policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Set examples for all subordinates in areas of personal character, commitment, organizational and selling skills, and work habits.
- Demonstrate ability to interact and cooperate with all KREDIT employees
Requirements
- Bachelor degree in Finance and Banking plan
- 2-3 years of experience in sales in banking or microfinance sector
- Strong understanding of banking and microfinance products
- Willingness to travel
- Proven leadership and ability to drive sales teams
- Good social and communication
- Fluent in English
- Possess a creative way of thinking
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Sales Unit Manager
Duties
- Develop sales strategy for the market that ensures attainment of company sales goals & profitability
- Prepare action plans by individuals as well as by team for effective search of sales leads prospects
- Initiate and coordinate development of action market dynamics and requirements plans to penetrate new markets
- Assist in the development and implementation of marketing plans as needed
- Provide timely feedback to senior management regarding performance
- Maintain records of all sales, and activity reports
- Adhere to all KREDIT policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Set examples for all subordinates in areas of personal character, commitment, organizational and selling skills, and work habits.
- Conduct regular coaching and counseling with sale team to build motivation and selling skills
- Maintain contact with all clients in the market area to ensure high levels of client satisfaction.
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts.
- Demonstrate ability to interact and cooperate with all KREDIT employees.
- Consult with department heads to plan advertising services
- Represent KREDIT to promote products to all stakeholders
Requirements
- Bachelor degree in Marketing
- 2-3 years of experience in sales in banking or microfinance sector
- Strong understanding of customer and market dynamics and requirements
- Willingness to travel
- Proven leadership and ability to drive sales teams
- Good social and communication
- Fluent in English
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Customer Service Officer
Duties
- With customer service Unit manager, plan different activities to improve customer service and selling skills of staff at all offices.
- Plan to support refresher training to existing staff, to provide new training on related skill to new staff coming to KREDIT, to support the follow up of the implementation of staff on the customer service related- policies and training providing at each office, including office decoration and leanness, and to do follow up and support the work of saving Agents and customer service office at each sub branch office
- With customer service unit manage, BM, and ABM, to help organize the training on customer service policy, selling technique, etc to staff
- With consultation with head of marketing department and customer service unit manager, help update related policies and training packages to catch up with the changes of market and institutional situation.
- With request from BMs, supports with field promotions,
- Help monitor and follow up the implementation of related policies and trainings so that we can know staff and points to be improved
- Help monitor and follow up the implementation work of saving agents and customer service officers at each office by identifying points to be improved
- Report to Customer service Unit Manager and CC head of marketing department on-going work progress, issues, or suggestions concerned to the implement action of work.
- Build and maintains critical relationships in a professional manner with other KREDIT’s staffs, partners and stakeholders to promote KREDIT brand name & services.
- Participate in the development of Marketing Planning and Budgeting
- Perform other tasks as requested by Manager and others related department.
Requirements
- Bachelor degree in marketing or equivalent
- Bachelor’s degree in Business Administration or Management or public relation
- At least 1 year experience with customer service, receptionist, or call centre...etc
- Fluency in Khmer and English
- Self-motivated individual with excellent inter-personal skill, Good relationship with the public and ability to work under pressure
- Good at selling and communication skill
- Good at problem solving and complain management skill
- Proficient in MS Words, Excel, PowerPoint, Internet and Email
- Knowledge of finance and banking industry
- Honest and excellent character with high commitment to work with and help poor people or willing to travel to any provinces
- Organizational skills
- Ability to keep ordered and systematic records
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Call Center Operator
Duties
- Ω. Job Responsibilities:
- Handle customer assistance and compliant via electronic channel such as e – mail and call.
- Provide friendliness and responsive customer service on phone and e - mail to external - customer by using excellent customer service skills.
- Answer and explain customer enquiries on phone and e-mail related to products conditions /criteria, policies, procedures, or refer to appropriate area for action.
- Record, keep information and feedback of complaints from clients or public then facilitate to get reasonable solutions to them to make sure that they can better understand the problems and accept our solutions;
- Follow up the resolution with Compliant Resolution Committees (CRC).
- Provide friendly feedback to customers about the resolution.
- Do monthly monitoring report on the clients’ complaints to CSUM and Head of Marketing Department
- Perform other tasks as requested by Customer Service Unit Manager or others depart related.
Requirements
- Bachelor degree in marketing or equivalent
- Bachelor’s degree in Business Administration or Management or public relation
- At least 1 year experience with customer service, receptionist, or call centre...etc
- Fluency in Khmer and English
- Self-motivated individual with excellent inter-personal skill, Good relationship with the public and ability to work under pressure
- Good at selling and communication skill
- Good at problem solving and complain management skill
- Proficient in MS Words, Excel, PowerPoint, Internet and Email
- Knowledge of finance and banking industry
- Honest and excellent character with high commitment to work with and help poor people or willing to travel to any provinces
- Organizational skills
- Ability to keep ordered and systematic records
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