Employment / Jobs in Cambodia - Branch Manager and Contact Centre Consultant

Branch Manager and Contact Centre Consultant with ANZ Royal Bank
NOTE: The closing date for this position has already passed

Duties + Requirements

Branch Manager

Duties

Run the business to deliver outstanding results across all key dimensions Funds Under Management (FUM) growth, revenue growth, productivity, branch profit
Contact new and high value customers regularly with the team to make sure they are happy with our service, re-establish their needs and offer new ANZ Royal's products which meet those needs
Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints within discretion or refer appropriately
Work with the team to deliver on ANZ Royal's service promises, particularly queue waiting times
Manage the queue actively to reduce waiting times and to improve productivity
Provide leadership, direction and coaching to the team and empower staff to achieve to their best capability
Develop and maintain an open, honest and satisfying team environment
Work closely with Head of Risk to ensure full implementation of Bank Risk Framework

Requirements

Demonstrated experience and track record in leading and motivating a team
Possess sales skills and understanding of sales culture, preferably acquired in the financial services sector
Practical knowledge of operating risk and compliance policies and procedures
Working knowledge of administrative functions in an operational environment e.g. budgets, personnel administration
Sound communication, problem solving and interpersonal skills
Computer literacy; in particular, Microsoft Word and Excel
Qualifications in a Financial or Business or Management related field is preferred

Contact Centre Consultant

Duties

Provide friendly and responsive customer service on the phone
Provide administrative support to internal customers
Take appropriate action in response to customer enquiries
Leverage sales opportunities and refer the customer to the branches
Support Call Centre Manager and Team Leader to ensure key performance metrics are delivered
Handle customer complaints or refer them to appropriate area for action

Requirements

Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes
Good listening and problem solving skills
Previous telephone experience in (telephone) sales and handling customer calls is a plus
Skills in supporting business development planning, documentation and implementation
High level analytical skills with the ability to think laterally and the flexibility to be able to work in an environment of change
Chinese is a plus

Description
	ANZ Royal Bank hasclear strategic directionlong term commitment. We havesolid foundationsignificant growth,we are partANZ Group which has beenAsiamore than 35 years, andrecognizedonethe World’s strongest banks. We recognize our greatest assetour people. Thatwhy we are creatingunique climateinspiration, leadershipgreat opportunities that will enablebestmarketthrivepartour diverse team. We continueprovide our peopleopportunitiesgrowwe are now lookingcustomer-orientedmotivated individualsjoin usour journeygrow our businesspeople. 1. Branch Manager - 1 Position 2. Contact Centre Consultant - 1 Position BRANCH MANAGER =============== This roleresponsibleleadingsalesservice-focused teamdeliver branch sales targets. incumbent will drive superior branch throughprovisionexcellent service which ensures customer transactionalsales needs are identifiedfulfilled. CONTACT CENTRE CONSULTANT ========================== rolethe Contact Centre Consultantto guide, inform, solve issuescomplaintstake actionthe customers, eventually by liaising withareasANZ Royalcommitmentproviding excellent customer service,providingcustomergreat experience. They are also skilfultelephone sales. candidates will havework flexible planning accordingthe shift time schedule.

Positions
	Branch Manager Category: Accounting / Finance, Execute. / Management Location: Phnom Penh Schedule: Full-time
	Contact Centre Consultant Category: Consultancy, Customer Service/Support Location: Phnom Penh Schedule: Full-time

BongThom-ID
28816