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Client Service Executive
Duties
- Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines
- Work within agreed service levels, striving to exceed customer expectations wherever possible
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager
- Assist Team Manager and management with any special projects assigned and provide backup to team manager when necessary
- Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary
- Maintain professional working relationship with internal and external customers, customer service management and colleagues
- Supports decisions made by Management and conveys positively to team members and other C/S locations
- Adhere to agreed standards of quality and quantity and process all orders/ claims/ queries with a minimum 98% accuracy rate
- Perform quality assurance on work processed
- Report workload statistics as required
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Provide flexible support for team members and other teams and foster a positive and a motivating environment
- Demonstrate a positive and flexible approach to changing business priorities.
- Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement
Requirements
- Education: Bachelors degree or Masters degree
- Knowledge: all related to advertising and marketing
- Experience: 3 years
- Computer: Must be literate and be able to type in both Khmer and English
- Language: English must be excellent
- Skills: strong communication skills; highly social and personable; creative
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